ALEXIS HILL
Hammond,LA
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
North Oaks Medical Center
Hammond, LA
08.2025 - Current
- Educated patients on treatment plans, promoting adherence through clear communication and support.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Mentored junior staff on best practices for clinical procedures and patient interaction techniques.
- Implemented workflow improvements, reducing appointment wait times and enhancing overall patient satisfaction.
Certified Medical Assistant
Ochsner Health Center
Covington, LA
10.2024 - 07.2025
- Administered medications and vaccinations per physician orders and established protocols.
- Conducted patient assessments, documenting vital signs and medical histories accurately.
- Coordinated patient appointments, optimizing scheduling to enhance clinic efficiency.
- Assisted in minor surgical procedures, ensuring sterile techniques and patient safety standards were upheld.
Teacher
KinderCare Learning Center
Baton Rouge, LA
11.2021 - 12.2023
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Patient Care Technician
Patient Plus Urgent Care
Baton Rouge, LA
05.2021 - 11.2022
- Greet patients upon arrival
- Schedule patient appointments electronically and accurately with requested physician.
- Assist patients via telephone
- Communicate with patients efficiently regarding any insurance, scheduling and appointment concerns
- Anticipating the needs of each patient and working diligently to resolve issues.
- Processing paperwork
- Assist other staff members as needed and completing office work
- Preparing medical records
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
Esthetician
Ulta Beauty
Hammond, LA
01.2019 - 11.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science (B.S.) - Nursing Candidate
Southeastern Louisiana University
Hammond, LA04.2026
Skills
- Effective communication
- Conflict resolution
- Time management
- Growth mindset
- Multitasking Abilities
- Customer Service
- Interpersonal Skills
- Software Proficiency
- Calendar Management
- Deadline Oriented
- Organizational Skills
- Caring Personality
Detail-oriented
Certification
Esthetician License
Timeline
Certified Medical Assistant
North Oaks Medical Center
08.2025 - Current
Certified Medical Assistant
Ochsner Health Center
10.2024 - 07.2025
Teacher
KinderCare Learning Center
11.2021 - 12.2023
Patient Care Technician
Patient Plus Urgent Care
05.2021 - 11.2022
Esthetician
Ulta Beauty
01.2019 - 11.2021
Bachelor of Science (B.S.) - Nursing Candidate
Southeastern Louisiana University