Alexis Hines

• Answer phones and screen calls to determine emergency or non-emergency status

• Schedule appointments for non-emergency or specialty cases

• Communicate with local veterinary offices to follow up with referrals

• Bookkeeping and organization of scheduling using Cornerstone software

• Work with doctors, therapists, and office staff to provide personal and caring attention to all patients
• Schedule patients and file insurance claims
• Intake patient information and escort patients to appropriate examination rooms

• Scheduling client appointments
• Bathing and grooming various dog breeds
• Providing excellent customer service to dog parents

• Responsible for assisting and ringing customers in a timely and efficient manner
• Providing excellent customer service in a fast-paced work environment
• Stocking the store on a daily basis

• Responsible for preparing meals, light housework, and active play with the child

• Maintain safety by quickly responding to alarms and investigating disturbances

• Kept detailed and updated records of calls in physical and electronic databases

• Operated and maintained metal detection devices at building checkpoints and issued passes for guests

• Worked with local and federal law enforcement agents to coordinate apprehensions

• Monitored cash intake and deposit records
• Trained new team members
• Supervised employee performance and developed improvement plans by providing feedback