Alexis Hodge
Crystal Springs,MS
Work Preference
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commissary Clerk
Fulton County Corrections
08.2020 - 09.2025
- Receiving deliveries, unpacking goods, stocking shelves, performing inventory counts, and ensuring adequate stock levels for supplies.
- Assembling and packaging items for customers, preparing invoices, and handling customer orders.
- Handling payments, processing transactions, and balancing cash registers.
- Inputting and maintaining accurate transaction records, updating pricing labels, and filing documentation.
- Interacting with customers to determine their needs, providing support, and ensuring a positive shopping experience.
- Retail/Military Commissaries: Focus on scanning items, processing customer transactions, and maintaining the appearance and organization of the sales floor.
- Responsibilities often include processing inmate orders, managing inmate account concerns, and coordinating with correctional staff to ensure secure and efficient operations.
- Duties involve preparing, assembling, and packaging food items while adhering to strict food safety and sanitation procedures.
- Performing general cleaning, organizing stockrooms, and ensuring the overall cleanliness and organization of the commissary area.
- Hours per week: 40
Customer Service Representative
Ross And Frost
08.2015 - 08.2020
- Answer calls, emails, and chats to provide information about products and services.
- Resolve customer complaints, issues, and concerns promptly and efficiently.
- Take orders, process returns, and handle billing or payment transactions.
- Provide accurate product knowledge, explain how to use products, and offer technical support.
- Maintain and update customer account information and records accurately.
- Hours per week: 40
Office administration
Job Corp
09.2009 - 07.2013
- Answer and direct phone calls, handle incoming and outgoing mail, manage email correspondence, and act as a point of contact for visitors and clients.
- Prepare documents, reports, and presentations; perform data entry and maintain databases; and develop and maintain filing systems for both physical and digital documents.
- Order, stock, and maintain office supplies; ensure office equipment is operational; and manage communal spaces to keep them clean and organized.
- Coordinate and schedule meetings, appointments, and conference calls for staff.
- Greet and assist visitors, clients, and vendors, and provide general information.
- Handle basic bookkeeping tasks, process invoices, submit expense reports, and track office expenses.
- Hours per week: 40
Education
Associate's degree - Criminology and Forensics
ITT Tech
Chattanooga, TN04.2015
High school diploma or equivalent - undefined
Crystal Springs High School
Crystal Springs, MS05.2013
Skills
- Leadership
- Microsoft (Windows, Word, Adobe, Excel, PowerPoint,)
- Customer Service
- Active Listening
- Time Management
- Social
- Emotional Intelligence
- Stock rotation
- Cleaning procedures
- Product display
- POS system operation
- Supply ordering
- Merchandising techniques
- Workplace safety
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Reliability
- Multitasking Abilities
- Excellent communication
- Reliable and punctual
- Organizational skills
- Effective communication
- Verbal and written communication
- Decision-making
Certification
Certified Paraprofesssional
Timeline
Commissary Clerk
Fulton County Corrections
08.2020 - 09.2025
Customer Service Representative
Ross And Frost
08.2015 - 08.2020
Office administration
Job Corp
09.2009 - 07.2013
High school diploma or equivalent - undefined
Crystal Springs High School
Associate's degree - Criminology and Forensics
ITT Tech