Alexis Horn
Mandan,ND
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
HCV Supervisor
HJL Management Company
Mandan, ND
02.2023 - Current
- Answer inbound and make outbound calls and emails from applicants, clients, tenants, and landlords.
- Manage multiple waitlists for properties and vouchers.
- Manage and balance multiple spreadsheets throughout each month.
- Make payments to landlords on the section eight vouchers at the end of each month and post the cash balances.
- Post payments for public housing.
- Run our briefing meetings and clearly communicate the voucher requirements and expectations.
- Create and lease up new individuals for the public housing units.
- Look over leases from landlords to check for housing compliance.
- Calculate rent amounts for new, preexisting, and applicant clients.
- Communicate with other housing authorities around the country to share voucher information.
- Input rent increase, income changes, family composition changes, landlord/owner changes, direct deposit, and W-9 information.
- Send letters of termination, denials, rent changes, information requests, or checks to, landlords, clients, or applications.
- Follow policies, procedures, and regulations from HUD and Morton, Mercer, Emmons County housing authorities.
- Attend designated training sessions for the office.
Century High School Cheer Coach
Century High School
Bismarck, ND
06.2023 - Current
- Head coach for ninth through twelfth grade cheerleaders.
Youth Cheer Coach
YMCA
Bismarck, ND
09.2024 - 11.2024
- Head coach for first through third grade cheerleading teams for flag football.
- Organized practices, teams, uniforms, and pom poms.
- Taught chants, cheers, jumps, and kicks.
- Fostered a fun, energetic, and welcoming atmosphere for the teams.
Cash Management Officer
Capital Credit Union
Bismarck, ND
10.2022 - 02.2023
- Answer inbound calls and emails from cash management customers.
- Change customer passwords, run updates, and input new business customers information into the check scanner site and the direct deposit site.
- Pay attention and review the checks scanned into the check scanner that were rejected or flagged.
- Meet with business customers to install scanners, connect their quick books to Capital Credit’s website, and help set up their direct deposits.
- Worked on a project to set up a new bill pay program for Capital Credit.
- Run risk assessments on new business cash management clients to present to The Business Bankers.
Consumer Banker
Bremer Bank
Bismarck, ND
10.2021 - 10.2022
- Answer inbounds calls of customer inquiries.
- Run day to day teller transactions that consists of deposits, payoffs, cashing checks, making withdrawals, account transfers, change orders, and other one offs.
- Deposit night drop and mailed in deposits.
- Do customer wires foreign and domestic.
- Balance the vault and coin machine nightly.
- Do monthly and quarterly audits of the vault, coin machine, gift cards, keys, and cash drawers.
- Ran spreadsheets and taking on Business Service Associate tasks for the branch.
- The spreadsheets that I made are to keep track of the jean’s money for the branch, the keys for the safe deposit boxes, the keys for the branch on the consumer side and the business side, how much money to order each week depending on if it is an ATM week or what is happening each week, audit spreadsheet of who to audit, and coin machine audit step by step instructions.
- The Business Service Associate tasks were scanning in insurance information for customers, sending invoices and bills to another BSA, sending donation documentation to another BSA and learning the process to do them myself, issuing payoffs for line’s of credits and applying them, doing business line of credit advances, doing one on one training with a BSA in Minot to learn how to update Ticklers for business customer financials using our imaging system, and I sat in on loan closings to assist with the procedure.
Collections Officer II
North Dakota State Tax Department
Bismarck, ND
01.2021 - 09.2021
- Answer inbound calls and questions that taxpayers have about the letters that are sent out about the status of accounts.
- Collect several different tax types from delinquent taxpayers and get taxpayers back into compliance.
- The tax types that were collected and called on daily were individual income tax, property tax, withholding tax, sales and use tax, partnership tax, corporate income tax, fiduciary tax, and telecommunications tax just to name the more common types.
- Other duties include taking payments over the phone, walking taxpayers through how to use our website and make payments, and help taxpayers file returns online through the taxpayer access portal.
Customer Service Representative
Dakota Community Bank
Hebron, ND
07.2020 - 12.2020
- Open new customer accounts.
- Take payments, transfer money for customers.
- Answer phone calls and customer questions.
- Run daily transactions for businesses and individuals.
- Balance a till and vault.
- Order debit cards for customers.
- Activate and load travel cards and visa gift cards.
Special Assets Temp
Bank of North Dakota
Bismarck, ND
06.2019 - 07.2020
- Service residential loans.
- Answer borrowers' questions via phone or e-mail.
- Receive payments, make informal payment plans, answer questions about insurance claims and insurance checks, paid in full loans, and assist with password reset for ACH.
- Assisted briefly with the agricultural side.
- Observed the reporting process to government agencies.
- Shared Loss Mitigation information to borrowers and completed multiple online webinars about Loss Mitigation.
Cheer Coach
Bismarck Public Schools
Bismarck, ND
08.2018 - 02.2020
- Head coach for sixth through eighth grade cheerleading teams for football, girls and boys basketball.
- Organized practices, teams, uniforms, and pom poms.
- Taught chants, cheers, jumps, stunts, and dances.
- Fostered a fun, energetic, and welcoming atmosphere for the teams.
- Delegated a new individual to lead the team each game or practice.
Summary
Dedicated Housing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Education
Bachelor of Science - Business Administration
University of Mary
Bismarck, ND 09.2017 - 04.2020
Skills
Skilled multi-tasker
Lease renewals
Leasing operations
Fair housing mandates
Business administration
Rent collection
Compliance monitoring
Database management
Tenant relations
Staff management
Administrative support
Property management
Multi-family property management
Payment collection
Lease administration
Fair housing compliance
Debt control
Languages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Youth Cheer Coach
YMCA
09.2024 - 11.2024
Century High School Cheer Coach
Century High School
06.2023 - Current
HCV Supervisor
HJL Management Company
02.2023 - Current
Cash Management Officer
Capital Credit Union
10.2022 - 02.2023
Consumer Banker
Bremer Bank
10.2021 - 10.2022
Collections Officer II
North Dakota State Tax Department
01.2021 - 09.2021
Customer Service Representative
Dakota Community Bank
07.2020 - 12.2020
Special Assets Temp
Bank of North Dakota
06.2019 - 07.2020
Cheer Coach
Bismarck Public Schools
08.2018 - 02.2020
Bachelor of Science - Business Administration
University of Mary
09.2017 - 04.2020
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Paid time offPaid sick leave401k matchCareer advancementCompany CulturePersonal development programsHealthcare benefitsAccomplishments
- Brought in 10,000 in fundrraising
Software
Pha-web
Microsoft office programs
EIV
SAVE
MINC
SAVE USCIS
Simply Computer Software