Alexis Imanivong
Atlanta,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking student who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Delta Airlines
Atlanta, GA
07.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Hostess and Server
McCormick And Schmicks
Atlanta, GA
08.2020 - 07.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science - Nursing
Georgia State University
Atlanta, GA 08.2021 - Current
Skills
Medical office administration
undefinedAccomplishments
Dean's List (Freshman 2022. Sophomore 2023
Bilingual in Thai and Laotian
Honor Roll
GPA: 4.8
Delta Scholarship
Clinicals for students Covid-19 , 2021- 2022
Internship for Kid's Dental 2021-2022 Clayton County, GA
HOSA - Future Health Professionals Club member , 2021- Current
Volunteers at Buckhead Church every Monday
Apart of the Future Healthcare Club Association at Georgia State
Apart of Queens Mentorship Program bringing more opportunities and education to aspiring young women
Timeline
Customer Service Representative
Delta Airlines
07.2022 - Current
Associate of Science - Nursing
Georgia State University
08.2021 - Current
Hostess and Server
McCormick And Schmicks
08.2020 - 07.2022
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