Alexis Jackson
Rochester,NY
Summary
Driven customer service professional with five years of experience and a child care background; specialties include eloquent communication skills and creative problem-solving. With a cheerful disposition and drive to help others.
Overview
5
5
years of professional experience
Work History
Front Counter Cashier
Balsam Bagels
Rochester, NY
03.2019 - Current
- Greet customers, creating a warm welcoming environment.
- Remember customer names and orders to maintain friendly neighborhood atmosphere.
- Assist customers in navigating large menu and answer any questions to provide best bagel experience.
- Prepare customer orders.
- Answer calls with excitement and resolve any customer needs.
- Maintain cleanliness of work area throughout shift including wiping down countertops and restocking items when necessary.
- Operated Point-of-Sale system efficiently to process customer orders accurately.
Family Nanny
Private Household
Rochester, NY
04.2020 - 03.2024
- Provided care for two children aged 3 and 5, including meal preparation, dressing, bathing, and transportation to activities.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Provided emotional support during times of stress or transition.
- Engaged in creative problem solving techniques when faced with challenging situations.
- Administered medication if needed and monitored health issues related to allergies or asthma.
Daytime Cleaner
Janitronics
Rochester, NY
08.2020 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Replaced air filters on heating and ventilation systems as needed.
- Emptied wastebaskets and replaced liners.
Hostess
Amaya Indian Cuisine
Rochester, NY
2018 - 06.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
Associate of Science - Psychology
Monroe Community College
Rochester, NY12-2023
Skills
Soft Skills
- Empathy
- Problem-Solving
- People Oriented
- Growth Mindset
- Solid Verbal Communication
Techinical Skills
- Strong Written Communication
- Microsoft 365
- Google Suite
- Toast Point of Sale & Management system
- Basic Math
Timeline
Daytime Cleaner
Janitronics
08.2020 - 03.2021
Family Nanny
Private Household
04.2020 - 03.2024
Front Counter Cashier
Balsam Bagels
03.2019 - Current
Hostess
Amaya Indian Cuisine
2018 - 06.2018
Associate of Science - Psychology
Monroe Community College
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