D. Lashay Drake
Moulton,AL
Summary
Friendly cashier with energetic and helpful demeanor, with 10+ years of experience! Adept at operating cash registers and assisting customers, successful working in fast-paced and crowded retail environments while maintaining professional attitude. Reliable, offering strong multitasking, and problem-solving, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Front Counter Cashier
Popeyes® Louisana Kitchen
09.2022 - 03.2023
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.
Front End Cashier
Five Guys Burger And Fries
01.2022 - 08.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Collaborated with team members to ensure seamless store operations during busy periods.
Cashier Team Lead
Popeyes® Louisana Kitchen
10.2021 - 01.2022
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Increased customer loyalty and retention.
Quality Inspector
Stratosphere Quality
07.2021 - 10.2021
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Inspected and packaged products meticulously according to manufacturing specifications.
Cashier
Zaxby's Restaurant
03.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Cullman High School
Cullman, ALSkills
- Excellent customer service
- Strong Work Ethic
- Patience and Empathy
- Efficient Task Prioritization
- Sales Expertise
- Cleaning and sanitizing
- Customer relations
- Basic math skills
- Time management
- Multitasking
- Teamwork
- Conflict resolution
- Critical thinking
- Flexible and adaptive
CPR Certified
Trained and certified in adult and infant CPR.
Timeline
Front Counter Cashier
Popeyes® Louisana Kitchen
09.2022 - 03.2023
Front End Cashier
Five Guys Burger And Fries
01.2022 - 08.2022
Cashier Team Lead
Popeyes® Louisana Kitchen
10.2021 - 01.2022
Quality Inspector
Stratosphere Quality
07.2021 - 10.2021
Cashier
Zaxby's Restaurant
03.2021 - 07.2021
High School Diploma -
Cullman High School