Jessica Montanez
Ellenton,FL
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Nissan. Excelled in building client relationships and implementing efficient task prioritization to enhance customer satisfaction. Skilled in cash management and known for exceptional teamwork, communication, and a strong work ethic. Achieved significant improvements in customer retention and service speed. I am a active listener that is prepared to quickly learn, I have knowledge in retail sales and looking to be back in retail.
Overview
5
5
years of professional experience
Work History
Front Counter Cashier
Apizza Center
08.2023 - 09.2024
- Collaborated with team members to ensure seamless front counter operations during peak hours.
- Resolved customer complaints professionally, leading to higher overall customer retention rates.
- Streamlined checkout process for faster service with the implementation of effective time management strategies.
- Maintained strong customer relationships through friendly interactions and attentive service.
Insurance Agent
Farmers
02.2023 - 05.2023
- Maintained high standards of customer service by building relationships with clients.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Sales Associate
Nissan
03.2020 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Associate Of Applied Science - Science
Eastern New Mexico University-Roswell
Roswell, NM12.2019
Skills
- Excellent customer service
- Strong Work Ethic
- Patience and Empathy
- Efficient Task Prioritization
- Cash handling expertise
- Data entry proficiency
- Professional Appearance
- Quick Learner
- Cash Management
- Sales strategy
- Building rapport
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability
- Excellent Communication
Timeline
Front Counter Cashier
Apizza Center
08.2023 - 09.2024
Insurance Agent
Farmers
02.2023 - 05.2023
Sales Associate
Nissan
03.2020 - 01.2023
Associate Of Applied Science - Science
Eastern New Mexico University-Roswell