Alexis Jackson
Lufkin,TX
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Call Center Representative
Conduent
Lufkin
10.2025 - Current
- Resolved customer complaints using effective communication skills.
- Assisted customers with inquiries and provided product information.
- Managed customer accounts and updated contact details efficiently.
- Utilized call center software to document interactions accurately.
Resident Assistant
Innovated Homes of Deep East Texas
Lufkin
01.2025 - 06.2025
- Assisted residents with daily living activities and personal care needs.
- Coordinated recreational activities to promote social engagement among residents.
- Facilitated communication between residents and management for effective support.
- Maintained a clean and safe living environment for all residents.
- Documented resident interactions and reported concerns to supervisory staff.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
Assistant Manager
Family Dollar
Houston, Texas
07.2019 - 10.2023
- Assisted in managing daily store operations and team performance.
- Collaborated with staff to ensure excellent customer service standards.
- Trained new employees on store policies and procedures effectively.
- Monitored inventory levels and organized stock replenishment processes.
- Coordinated promotional activities and visual merchandising displays.
- Implemented efficient cash handling procedures during daily transactions.
Education
Pharmacy Technician In Training License -
Unity Heath-care Academy
Lufkin, TX 04.2025 - 06.2025
Penn Foster
Houston, TexasSkills
- Call center software
- Customer service
- Data entry
- Resolving issues
- Problem solving
- Inventory monitoring
Certification
- CPR certified
Timeline
Call Center Representative
Conduent
10.2025 - Current
Pharmacy Technician In Training License -
Unity Heath-care Academy
04.2025 - 06.2025
Resident Assistant
Innovated Homes of Deep East Texas
01.2025 - 06.2025
Assistant Manager
Family Dollar
07.2019 - 10.2023
Penn Foster