Dynamic professional with a proven track record at Verizon Call Center, excelling in customer service and data analysis. Adept at resolving issues and recommending services, I consistently enhance customer satisfaction. Skilled in call center software and relationship management, I thrive in fast-paced environments, driving results through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Verizon call center
Washington, DC
02.2021 - 04.2025
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Analyzed data collected during each call in order to identify trends in customer feedback.
Administrative Assistant
Providence Hospital and Medical Centers
Washington, DC
06.2018 - 01.2021
Managed office supplies inventory and placed orders when necessary.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Maintained office supplies inventory by checking stock to determine inventory level.
Handled confidential documents in an organized fashion according to established protocol.