Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melonie Hagans

Washington,DC

Summary

Dynamic professional with a proven track record at Verizon Call Center, excelling in customer service and data analysis. Adept at resolving issues and recommending services, I consistently enhance customer satisfaction. Skilled in call center software and relationship management, I thrive in fast-paced environments, driving results through effective communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Verizon call center
Washington, DC
02.2021 - 04.2025
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

  • Analyzed data collected during each call in order to identify trends in customer feedback.

Administrative Assistant

Providence Hospital and Medical Centers
Washington, DC
06.2018 - 01.2021
  • Managed office supplies inventory and placed orders when necessary.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Education

High School Diploma -

Ballou Senior High
Washington Dc
06-2008

Some College (No Degree) - Business Administration

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Customer service
  • Data analysis
  • Call center software
  • Issue resolution
  • Service recommendations
  • Customer relationship management

Timeline

Call Center Representative

Verizon call center
02.2021 - 04.2025

Administrative Assistant

Providence Hospital and Medical Centers
06.2018 - 01.2021

High School Diploma -

Ballou Senior High

Some College (No Degree) - Business Administration

Community College of Allegheny County
Melonie Hagans