Ashley Harris
Baton Rouge,LA
Summary
Dynamic Dispatcher with proven expertise at Premier Service (AL), excelling in customer relations and problem-solving. Adept at optimizing routes and schedules, enhancing operational efficiency. Skilled in call handling and data entry, ensuring compliance with safety regulations while maintaining high service standards. Committed to improving operations and fostering teamwork.
Overview
9
9
years of professional experience
Work History
In-Bound Call Center Representative
Irom Mountain Solutions
02.2017 - 11.2019
- Answering calls: Receive incoming requests from clients, citizens, or internal departments.
- Dispatching units: Send vehicles, work crews, or emergency responders to required locations.
- Tracking movement: Monitor GPS and mapping tools to oversee active field routes and progress.
- Adjusting schedules: Re-route teams in response to traffic delays, weather, or urgent new calls.
- Maintaining logs: Record call times, service actions, and completion status in software databases.Problem-solving: Act as a central contact point to resolve issues between customers and field staff.Ensuring safety: Verify compliance with operational rules, company policies, or safety regulations.
Dispatcher
Premier Service (AL)
01.2020 - 04.2026
- Answering calls: Receive incoming requests from clients, citizens, or internal departments.
- Dispatching units: Send vehicles, work crews, or emergency responders to required locations.
- Tracking movement: Monitor GPS and mapping tools to oversee active field routes and progress.
- Adjusting schedules: Re-route teams in response to traffic delays, weather, or urgent new calls.
- Maintaining logs: Record call times, service actions, and completion status in software databases.Problem-solving: Act as a central contact point to resolve issues between customers and field staff.Ensuring safety: Verify compliance with operational rules, company policies, or safety regulations.
Education
Associate in Electronics Engineering Technology -
Virginia College in Birmingham
Birmingham, AL08-2024
High School Diploma -
Central High School
Tuscaloosa, AL05-2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Route planning
- Customer relationship management
- Incident reporting
- Team collaboration
- Verbal and written communication
- Equipment management
- Critical thinker
- Improving operations
- Call handling
- Critical thinking
- Effective communications
- Organizational skills
- Microsoft office
- Excellent communication
- Teamwork and collaboration
- Paperwork processing
- Multitasking
- Task prioritization
- Relationship building
- Communication management
- Workload management
- Call center software
Accomplishments
saving money, improving speed, solving problems, learning new skills, and helping others.
Timeline
Dispatcher
Premier Service (AL)
01.2020 - 04.2026
In-Bound Call Center Representative
Irom Mountain Solutions
02.2017 - 11.2019
Associate in Electronics Engineering Technology -
Virginia College in Birmingham
High School Diploma -
Central High School