Alexis James
Covington, GA,GA
Summary
Over fifteen years of experience in a customer service environment with responsibilities in resolving customer complaints and concerns. Ultimately repair trust and win loyalty. Known in any environment as being sharp-witted and with solid computer skills, not easily discouraged.
Overview
14
14
years of professional experience
Work History
Registration Associate
Children’s Healthcare of Atlanta
01.2023 - Current
- Ensured accuracy of demographic and financial information via thorough patient and family consultations.
- Entering data in system for registration and billing efficiently
- Collaborates with Appeals department to overturn claims denial.
- Provides registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections
- EPIC certified
Billing Specialist I
Southern Company Gas
01.2017 - Current
- Review and completing pending work orders from internal systems
- Identifying pre-billing meter reading problems for gas usage consumption on inactive meter
- Understanding process knowledge and skills of service orders, adjustments billing and payment options, ability to manage complex business issues in an environment where change is routine, working knowledge and understanding simple and complex billing methods including rates, riders, taxes and adjustments
Customer Service Representative II
Southern Company Gas
01.2013 - 01.2017
- Handling complex customer questions, complaints and billing inquiries while being courteous and with a high aptitude of professionalism
- Working in high volume fast paced and multitasking environment taking ownership of business and residential requests
Customer Care Representative II
Anthem
01.2011 - 01.2014
- Develops and maintains positive customer relations
- Analyzes problems and provides information and solutions
- Researches and analyzes data to address operational challenges
Education
Associate of Applied Accounting -
Georgia Piedmont Technical College
12.2016
High School Diploma -
Pebblebrook High School
05.2001
Skills
- Safety Compliance
- Effective Team Contributor
- Client Relationship Management
- Effective Verbal Communication
- Clear and Concise Writing
- Strong Organizational Proficiency
- Task Prioritization Skills
- Customer focus
- Adaptability
- Judgment
- Discretion
- Interpersonal skills
- Conflict resolution
- Analytical skills
- Problem-solving
- Decision-making
- Initiative
- Personal development
Timeline
Registration Associate
Children’s Healthcare of Atlanta
01.2023 - Current
Billing Specialist I
Southern Company Gas
01.2017 - Current
Customer Service Representative II
Southern Company Gas
01.2013 - 01.2017
Customer Care Representative II
Anthem
01.2011 - 01.2014
Associate of Applied Accounting -
Georgia Piedmont Technical College
High School Diploma -
Pebblebrook High School