Bree Yager
Saratoga Springs
Summary
Focused Registration Associate with experience in healthcare settings. Display strengths in customer service, data entry, and schedule management. Known for high accuracy levels when collecting patient information, verifying insurance details, and processing payments. Made significant contributions towards streamlining registration processes and enhancing patient satisfaction at previous work.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Registration Associate
St.Peter’s Health partners
Saratoga Springs
02.2024 - Current
- Processed patient registrations and verified insurance information efficiently.
- Assisted patients in completing necessary forms and documentation accurately.
- Coordinated communication between patients and healthcare providers effectively.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
- Provided assistance with various clerical duties related to patient registration processes.
- Conducted outbound calls to confirm upcoming appointments or remind patients of scheduled visits.
- Processed payments from patients, logging them into the system and issuing receipts.
- Scanned documents into electronic health records database according to policy guidelines.
- Updated patient information in the database regularly following established protocols.
- Verified accuracy of submitted paperwork and entered data into the system accurately.
- Provided customer service to patients, answering questions and explaining policies and procedures.
- Monitored front desk area during peak times to ensure proper coverage at all times.
- Prepared documents for medical record requests as needed.
- Responded to incoming phone calls promptly and professionally, transferring calls when necessary.
- Followed up with patients regarding their accounts and answered billing inquiries.
- Resolved any discrepancies between paper documentation and electronic databases quickly.
- Ensured that all HIPAA regulations were followed at all times when handling confidential information.
- Registered patients for outpatient procedures and emergency services.
- Welcomed patients to facility and assisted with registration sign-in process.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
Bartender
King pin alley family fun center
Glens Falls
09.2021 - Current
- Mixed cocktails and beverages to customer specifications.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and menu inquiries.
- Collaborated with kitchen staff to ensure timely service delivery.
- Operated cash register and processed customer payments efficiently.
- Managed inventory levels and restocked supplies as needed.
- Enforced responsible alcohol service policies for guest safety.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleansed glasses with sanitizing solution after each use.
Direct Support Professional
Aim services
Saratoga Springs
09.2020 - 09.2023
- Provided assistance with daily living activities for individuals with disabilities.
- Developed and maintained supportive relationships with clients and their families.
- Implemented behavior management strategies to promote positive interactions.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Teacher Aide
Saratoga springs school district
Saratoga Springs
10.2018 - 01.2021
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Coordinated communication between parents, staff, and other professionals involved in the care of students with special needs.
Customer Service Manager
Bjs Wholesales Club
Saratoga Springs
10.2016 - 10.2018
- Led customer service team to enhance member satisfaction and loyalty.
- Developed training programs for staff on service excellence and product knowledge.
- Assisted in resolving escalated customer inquiries and complaints effectively.
- Monitored team performance to ensure adherence to company standards and policies.
- Collaborated with departments to coordinate promotions and special events for members.
- Analyzed customer feedback to identify trends and improve service strategies.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Dental Receptionist
Dr. Prey office
Ballston Spa
01.2016 - 01.2018
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Education
Saratoga Springs High School
Saratoga Springs, NYSkills
- Clerical skills
- Microsoft word
- Microsoft excel
- Great computer skills
- Hard worker
- Willing to learn and accept challenges
- Patient registration
- Electronic health records
- Appointment scheduling
- Data entry accuracy
- Documentation compliance
- Time management
- Problem solving
- Team collaboration
- Safety awareness
- EPIC TRAINED
- Insurance verification
- Customer service
- Data entry
- Effective communication
- Multitasking and prioritization
Timeline
Registration Associate
St.Peter’s Health partners
02.2024 - Current
Bartender
King pin alley family fun center
09.2021 - Current
Direct Support Professional
Aim services
09.2020 - 09.2023
Teacher Aide
Saratoga springs school district
10.2018 - 01.2021
Customer Service Manager
Bjs Wholesales Club
10.2016 - 10.2018
Dental Receptionist
Dr. Prey office
01.2016 - 01.2018
Saratoga Springs High School