Winston Gordon
Beaumont,TX
Summary
Dynamic Emergency Room Registration Clerk with over 10 years of experience in patient registration and insurance verification. Proven ability to lead teams, streamline processes, and improve patient experiences through attention to detail and effective collaboration with healthcare staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Room Registration Clerk Team Lead
Christus Health St Elizabeth
Beaumontm, Texas
03.2015 - Current
- Registered patient information accurately into electronic health record system.
- Verified insurance coverage and eligibility to ensure proper billing processes.
- Coordinated with healthcare staff to streamline patient flow and minimize wait times.
- Assisted patients in completing necessary forms and navigating registration procedures.
- Monitored incoming patient cases for urgent care needs and prioritized registration accordingly.
- Trained new clerks on registration protocols and usage of health information systems.
- Led initiatives to enhance data entry accuracy, reducing registration errors significantly.
- Improved patient experience by implementing feedback mechanisms for continuous service enhancements.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Collaborated with medical staff to facilitate seamless communication between departments, resulting in better coordination of care.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Some College (No Degree) - Medical Office Specialist
Texas Careers
Beaumont, Texas01-2007
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Insurance verification
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Cash handling
- Detail-oriented
- Electronic health records
- Computer proficiency
- Documentation and recordkeeping
- Team building
- Data entry
- Self motivation
- Staff leadership
- Medical terminology
- Interpersonal skills
- Clerical skills
- CPR certified
- Professionalism
- Payment scheduling and collection
- Administrative support
- Patient health information Access
- Epic systems
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
NATIONAL ASSOCIATION OF HEALTHCARE ACCESS MANAGEMENT (NAHAM) CERTIFICATION.
Timeline
Emergency Room Registration Clerk Team Lead
Christus Health St Elizabeth
03.2015 - Current
Some College (No Degree) - Medical Office Specialist
Texas Careers
Employee of the Quarter in 2018 and the Star Award in 2023
Honestly, it was a total surprise for me with both awards. I had only been here a few years when I received the Employee of the Quarter. My dad used to tell me when I was a teenage, "Always do the best job that you can do because you never know who's watching you" If you are going to be a Ditch Digger, be the best Digger ever...that stuck with me my whole life.