Shaina McGraw
Athens
Summary
With a proven track record at Athens Limestone Hospital, I excel in HIPAA compliance and patient registration, alongside demonstrating exceptional teamwork and problem-solving abilities. My experience spans from streamlining billing processes to enhancing team efficiency, significantly contributing to workplace productivity and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Emergency Room Registration Clerk
Athens Limestone Hospital
03.2023 - Current
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Optimized workflow within the department by regularly reviewing internal procedures and proposing improvements as needed.
HR Manager
Zaxbys Resturant
06.2021 - 02.2023
- Streamlined recruitment processes by introducing innovative sourcing strategies.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Head Server/Assistant Manager of Operations
D and L Seafood
06.2019 - 02.2021
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Managed food resources, memorized orders, and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
West End Grill
09.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front of House Coordinator
Canebrake Country Club
08.2014 - 08.2017
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Coordinated private events or parties successfully while adhering to budgetary constraints.
- Assisted management in planning special events, creating memorable experiences for guests.
- Facilitated smooth communication between kitchen and service teams, ensuring timely delivery of orders.
- Contributed to revenue growth by upselling menu items and promoting seasonal specials.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Clerk
Heartland ITS
01.2013 - 06.2014
- Managed scheduling and calendar coordination to ensure optimal use of time.
- Processed incoming mail for timely distribution to appropriate departments.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Streamlined document filing by organizing and categorizing files for quick retrieval.
Internship Student
Hand Arendall
08.2011 - 05.2012
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Associate of Science - Criminal Justice
Calhoun Community College
Tanner, AL05-2018
High School Diploma -
West Limestone High School
Lester, AL05-2012
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Insurance verification
- Information gathering
- Appointment scheduling
- Medical records management
- Medical billing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Emergency Room Registration Clerk
Athens Limestone Hospital
03.2023 - Current
HR Manager
Zaxbys Resturant
06.2021 - 02.2023
Head Server/Assistant Manager of Operations
D and L Seafood
06.2019 - 02.2021
Server
West End Grill
09.2017 - 05.2019
Front of House Coordinator
Canebrake Country Club
08.2014 - 08.2017
Clerk
Heartland ITS
01.2013 - 06.2014
Internship Student
Hand Arendall
08.2011 - 05.2012
Associate of Science - Criminal Justice
Calhoun Community College
High School Diploma -
West Limestone High School
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