Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ermalinda Rivera

Banning,USA

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Emergency Room Registration Clerk

San Gorgonio Memorial Hospital
01.2018 - Current
  • Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
  • Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
  • Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.

Hospital Collections Specialist

San Gorgonio Memorial Hospital
11.2016 - 12.2018
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.

Medical Billing & Collections Specialist

KM Strategic Management
06.2009 - 11.2016

Medical Billing & Collections Specialist

SJ Medical Clinic & Urgent Care
02.2008 - 05.2009

Education

Associate of Science - Licensed Vocational Nurse

Beaumont Adult School
Beaumont, CA
05-2025

Medical Assistant Program -

Maric College
Riverside, CA
01.2004

Skills

  • Patient confidentiality
  • HIPAA compliance
  • Patient triage
  • Emergency protocols
  • EHR
  • ERA
  • Electronic submissions
  • Appeals and grievances
  • Team leadership
  • Communication skills
  • Certified Medical Assistant
  • Teamwork and collaboration
  • Professionalism and ethics

Certification

  • IV therapy and blood draw certification - 07/2025
  • BLS certification -10/2023

Timeline

Emergency Room Registration Clerk

San Gorgonio Memorial Hospital
01.2018 - Current

Hospital Collections Specialist

San Gorgonio Memorial Hospital
11.2016 - 12.2018

Medical Billing & Collections Specialist

KM Strategic Management
06.2009 - 11.2016

Medical Billing & Collections Specialist

SJ Medical Clinic & Urgent Care
02.2008 - 05.2009

Associate of Science - Licensed Vocational Nurse

Beaumont Adult School

Medical Assistant Program -

Maric College

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