Alexis Jeter
South Chesterfield,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Comprehensive Counseling Solutions of Virginia
05.2024 - Current
- Answers phone calls and provides new clients with information about services and completes screenings.
- Completes intake assessment forms and files clients' charts.
- Documents patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Communicates with referral sources, physicians, and associates staff to check documentation for proper signatures.
Human Resources/Administrative Assistant
The Outreach Foundation
01.2023 - 05.2024
- Screened approximately 20-30 applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office.
- Verified and approved 12 employees’ hours and processing of their paychecks.
- Provided aid to CEO, administrative staff and other employees by providing resources and assistance where needed.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Customer Experience Coordinator
Capital One
10.2021 - 09.2022
- Responded to volume of around 50 incoming calls per day, utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives regarding their bank accounts, debit card, check deposits or wire transfers.
- Documented customer interactions in internal database to maintain customer service history details.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies, errors or technical issues in customer accounts.
Education
Bachelor of Science - Mass Communications
Virginia Commonwealth University
Richmond, VA05.2026
Associate of Science - Mass Communications
Brightpoint Community College
Chester, VA05.2024
Advanced High School Diploma -
Matoaca High School
Chester, VA06.2018
Skills
- Client service
- Handling Complaints
- Teamwork and Collaboration
- Professionalism
- Answering telephone calls
- Multitasking
- Microsoft Office Products
- Written and spoken communication
- Strong typing skills
- Flexibility
- Technical troubleshooting
- Organization
- Research
- Follow-up skills
- Critical thinking
Certification
CPR/AED: Adult, Child, Infant + First Aid (BLS)
05/26/2024-05/26/2026
Profile
Client-focused and compassionate individual with a passion for advocating for individuals struggling with social/mental health issues. Seeking a role in client services or as a receptionist, where I can utilize my creativity, multitasking abilities and critical thinking skills to connect clients to essential services and help improve their lives.
Personal Information
Title: Prospective Human Services Professional
Volunteer Experience
- St. Francis Medical Center Intern, 2017-2018
- Petersburg Healthcare Center Volunteer, 2017-2019
Timeline
Intake Coordinator
Comprehensive Counseling Solutions of Virginia
05.2024 - Current
Human Resources/Administrative Assistant
The Outreach Foundation
01.2023 - 05.2024
Customer Experience Coordinator
Capital One
10.2021 - 09.2022
Bachelor of Science - Mass Communications
Virginia Commonwealth University
Associate of Science - Mass Communications
Brightpoint Community College
Advanced High School Diploma -
Matoaca High School
CPR/AED: Adult, Child, Infant + First Aid (BLS)
05/26/2024-05/26/2026
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