Alexis Jimenez
San Antonio,TX
Summary
Proven expertise in schedule management, data entry, and relationship building demonstrated through a track record of expanding clientele at The Lash Lounge and enhancing service delivery at CaptionCall. Excel in maintaining privacy compliance and customer service, achieving significant improvements in client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lash Artist
The Lash Lounge
06.2023 - 01.2024
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
Customer Support & Captioning Agent
CaptionCall
11.2018 - 04.2020
- Played a key role in maintaining the company''s reputation for excellence by consistently delivering high-quality services that exceeded client expectations.
- Contributed to company-wide improvements by actively participating in training sessions and sharing best practices with colleagues.
- Managed complex technical setups involving multiple audio sources and captioning software, ensuring seamless delivery of captions to clients.
- Maintained a thorough understanding of industry regulations, ensuring compliance with FCC standards at all times.
Technical Specialist
Sears Holding Corporation
04.2017 - 11.2018
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
Education
Certification - Medical Assisting
Auburn University
Auburn, AL04.2026
GED -
State of Texas
01.2019
Skills
- Schedule Management
- Relationship building and management
- Adaptable to Changing Client Needs
- Health Code Compliance
- Data Entry
- Customer Service
- Attention to Detail
- HIPAA Compliance
- Medical Terminology
- Maintaining confidentiality
Timeline
Lash Artist
The Lash Lounge
06.2023 - 01.2024
Customer Support & Captioning Agent
CaptionCall
11.2018 - 04.2020
Technical Specialist
Sears Holding Corporation
04.2017 - 11.2018
Certification - Medical Assisting
Auburn University
GED -
State of Texas