Yvette Rocha
El Paso,TX
Summary
Hardworking Lash Artist bringing 6+ years of experience. Effectively bring in new clients and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, organized and properly sanitized stations. Educates clients on lash aftercare and promotes additional services to boost sales opportunities. Skilled in relationship building and digital recordkeeping, consistently delivering results beyond expectations.
Overview
12
12
years of professional experience
Work History
Lash Artist
Self Employed
01.2018 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold lash after care kits and lash serums for proper eye care.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and myself.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Troubleshot issues related to scheduling conflicts or dissatisfaction with services promptly in order to maintain high levels of client satisfaction.
Customer Service Representative
GC Services Call Center
09.2016 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for services and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Associate
Panda Express
01.2013 - 08.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication with team members.
Education
Esthetician License - Esthetics
Milan Institute of Cosmetology
El Paso, TX06.2017
High School Diploma -
Eastlake High School
El Paso, TX05.2015
Skills
- Social Media Marketing
- Business Management
- Digital Recordkeeping
- Relationship building and management
- Schedule Management
- Product Sales
Timeline
Lash Artist
Self Employed
01.2018 - Current
Customer Service Representative
GC Services Call Center
09.2016 - 12.2017
Associate
Panda Express
01.2013 - 08.2016
Esthetician License - Esthetics
Milan Institute of Cosmetology
High School Diploma -
Eastlake High School
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members