Alexis Jimenez-Ferrel
Watsonville
Summary
Proven to enhance customer satisfaction, I expertly balanced quality control and efficient service delivery at Amazon. At Safeway, my strong work ethic and meticulous attention to product freshness elevated store standards. Skilled in inventory management and customer engagement, I consistently ensure excellence in retail environments.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Fedex Ground
12.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver
Amazon
09.2023 - 08.2024
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Checked delivery addresses and verified correct package delivery
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Organized inventory efficiently while loading and unloading cargo into delivery vehicles
- Pioneered a new cargo organization system, streamlining the loading process and maximizing vehicle space utilization for more efficient deliveries
- Analyzed delivery patterns and customer feedback, contributing valuable insights to improve route planning and overall service quality
- Optimized delivery routes using data analysis, reducing fuel consumption and improving on-time performance for Amazon’s last-mile logistics
- Maintained exceptional customer satisfaction ratings through prompt, accurate deliveries and proactive communication with recipients
- Meticulously tracked package statuses and delivery confirmations, ensuring real-time updates for customers and reducing query response times
Fresh Cut Clerk
Safeway
11.2021 - 08.2023
- Cut fresh fruit and carefully packaged it into containers to be sold out to customers
- Worked as a team with co-workers to get the fruit out to the customers in a fashionable manner
- Removed expired and overripe items to provide the freshest options and eliminate health risks
- Checked prices and located products for customers
- Greeted customers and offered to help locate produce items
- Updated pricing and sales signs to promote merchandise
- Opened boxes and stocked products in appropriate sections
- Stocked, rotated, and faced products with attention to product quality and expiration dates
- Assisted customers with product, promotion, and policy information
- Loaded, unloaded, and moved heavy products using material loading equipment
- Rotated stock to maintain freshness
- Expertly prepared and packaged fresh fruit, ensuring quality control and adherence to food safety standards while maintaining an efficient workflow
Courtesy Clerk
FoodMaxx
05.2020 - 06.2021
- I was tasked with bringing in shopping carts for the customers, sanitizing the carts every time I would bring a certain amount of carts inside
- I would also sweep the store every hour and ensure every cash register had paper and plastic bags
- I would also be tasked to check prices for customers and help them locate items
- I would take out the trash and bring in and sanitize every shopping cart when closing
- Ensured top-notch customer service by managing cart sanitation, maintaining store cleanliness, and assisting with product inquiries, enhancing the overall shopping experience
Dairy Clerk
FoodMaxx
10.2020 - 01.2021
- Opening in dairy, I was tasked with retrieving pallets of dairy goods from the dairy trucks and stocking them on their shelves
- I was also tasked with organizing items and assisting customers
- Closing in dairy, I was tasked with similar things to do as an opener, only difference was I did not need to work on the pallets, but instead use U-boats to stock up the dairy aisles and push foods forward to make the dairy aisle look more 'Clean' and 'professional.' Managed dairy inventory, efficiently stocked shelves, and maintained product organization
- Ensured timely replenishment and assisted customers, enhancing the overall shopping experience
- Streamlined dairy department operations, improving shelf presentation and product accessibility
- Implemented effective stock rotation, reducing waste and maximizing product freshness
Busser
Santa Cruz Diner
06.2018 - 03.2020
- Ensured impeccable dining ambiance by swiftly cleaning and sanitizing tables, enhancing customer satisfaction, and contributing to a seamless dining experience
- Maintained rigorous cleanliness standards, meticulously preparing dining areas for guests and supporting the restaurant’s commitment to hygiene excellence
- Worked in synergy with waitstaff to optimize table turnover, improving operational efficiency and maximizing seating capacity during peak hours
- Streamlined bussing processes, significantly reducing average table reset time and enabling more efficient customer seating during busy periods
- Assisted servers and kitchen staff as needed, fostering a team-oriented environment and ensuring smooth restaurant operations during high-volume shifts
- Orchestrated efficient table turnover, minimizing wait times and enhancing overall guest satisfaction through swift, thorough cleaning procedures
Education
High School Diploma -
Aptos High School
Aptos, CA06.2020
Skills
- Strong Work Ethic
- Sanitation
- Stocking
- Display Setup
- Customer Service
- Stock Replenishment
- Pallet Jack Safety
- Cleaning
- Quality Control
- Replenishing
Languages
English
Spanish
Timeline
Delivery Driver
Fedex Ground
12.2024 - Current
Delivery Driver
Amazon
09.2023 - 08.2024
Fresh Cut Clerk
Safeway
11.2021 - 08.2023
Dairy Clerk
FoodMaxx
10.2020 - 01.2021
Courtesy Clerk
FoodMaxx
05.2020 - 06.2021
Busser
Santa Cruz Diner
06.2018 - 03.2020
High School Diploma -
Aptos High School