Alexis Johnson
Providence,RI
Summary
Compassionate Community Health Worker with experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
19
19
years of professional experience
Work History
Community Health Worker
Family Service of Rhode Island
04.2024 - Current
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Explained required eligibility applications to patients and helped complete applications for services.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
Lead Dental Receptionist
Artistry Dental
03.2022 - 05.2023
- Greeting patients, Explaining insurance coverage to patients, Explaining treatment plans to patients, Training and supervising new employees, Entered and Updated patient information and medical history, Dentrix Software, Scheduling appointments, Confirming appointments, Verifying Insurance eligibility, Processing billing and payments, Explaining insurance coverage to patients, Explaining treatment plans to patients, Training and supervising new employees, Entered and Updated patient information and medical history, Dentrix Software
Lead Dental Receptionist
Comprehensive Community Action Program
09.2009 - 02.2022
- Greeting patients, Scheduling appointments, Confirming appointments, Verifying Insurance eligibility, Processing billing and payments, Explaining insurance coverage to patients, Explaining treatment plans to patients, Training and supervising new employees, Entered and Updated patient information and medical history, NextGen Software
Dental Receptionist
Dent Plus Dental Center
09.2005 - 09.2009
- Managed incoming and outgoing calls, Scheduled appointments, Verifying insurance eligibility, Processing billing and payments, Explaining insurance benefits and coverage to patients
Education
Medical Administrative Assistant -
Lincoln Technical Institute, Lincoln, RI
01.2004
Skills
- Strong Communication Skill
- Organized and detail-oriented
- Community-based resources
- Team assignments
- Bilingual - Spanish/English (read, write, translate)
- Aware of HIPPA regulations
- Appointment scheduling proficiency
- Basic knowledge of dental terminology
- Experience with Dentrix, Softdent, Nextgen and Credible
- Professional telephone etiquette
References
AVAILABLE UPON REQUEST
Timeline
Community Health Worker
Family Service of Rhode Island
04.2024 - Current
Lead Dental Receptionist
Artistry Dental
03.2022 - 05.2023
Lead Dental Receptionist
Comprehensive Community Action Program
09.2009 - 02.2022
Dental Receptionist
Dent Plus Dental Center
09.2005 - 09.2009
Medical Administrative Assistant -
Lincoln Technical Institute, Lincoln, RI
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