Alexis Johnson
Enrollment Eligibility Specialist III
Lanham,MD
Summary
Top-performing Enrollment Eligibility Specialist with a proven track record of consistently meeting and exceeding client goals and customer service expectation. Expertly skilled at educating employees on regulatory compliance measures and recommending the best procedural methods to meet company-wide short & long-term needs. Team player with polished communication skills, including presentations, and rapport building with the ability to restructure operational growth plans to enhance overall industry relations and conduct supportive team communication in its entirety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Inventory Associate
International Spy Museum Store
District Of Columbia
06.2023 - Current
- Established effective relationships with vendors to ensure timely delivery of goods.
- Utilizing the principles of data entry into the POS system.
- Packaged items with appropriate materials to prevent damage during shipping.
- Addressed customer questions and concerns regarding products and services.
- Ensure the quality and precision of scanned documents, and implement any required modifications.
Enrollment Eligibility Specialist III
World Trade Center Health Program
Greenbelt, MD
04.2023 - Current
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Assumed the responsibility of reviewing files.
- Interpreting data to enter members into eligibility systems according to appropriate regulatory guidelines.
- Participated in maintainance enrollment records to include loading new enrollments, processing changes and terminations.
Administrative Intern
Veteran Affairs
District Of Columbia
01.2024 - 12.2024
- Assisted in organizing and maintaining electronic and paper filing systems for efficient information retrieval.
- Supports the verification of scanned documents.
- Ensure total compliance in regard to company rules, regulations, and policies.
- Supported payroll processing by verifying data and assisting with calculations using iWorkday, reducing errors by 6 percent.
- Verifying reports and supporting documentation according to company rules and guidelines.
Mail Processing Clerk
United States Postal Service, USPS
Capitol Heights , MD
01.2022 - 09.2023
- Inputted data into a spreadsheet program to record information about each shipment.
- Delivered various types of mail on routes according to strict timelines.
- Assisted with the development and implementation of mailroom policies and procedures.
- Prepping, scanning and indexing paper medical record documentation.
- Reviewing health related data under PII and PHI.
Front Desk Coordinator
Sleep Diagnostic Institute
Landover Hills, Maryland
03.2021 - 10.2021
- Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Welcomed large volume of guests and improved overall customer service.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Customer Service Representative
Advis Insurance Angency
Remote
04.2020 - 12.2020
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Science - Secondary Education
Bowie State University
Bowie, MDSkills
- Impeccable cost reduction and analysis skills with the ability to pinpoint unforseen flaws
- Strategic planner that introduces improved team building technique increase overall communication
- Client relationship management expertise that contributes to increased audience engagement metrics
- Professional development methods with improved training processes for Executive Administration within health care agencies
Affiliations
- Public Trust Clearance
- ADP Payroll
- Workday
- Slack
- Citrix
- Plexis
- SAMS Portal
Certification
- aPHR certification (completion date June 2025)
Timeline
Administrative Intern
Veteran Affairs
01.2024 - 12.2024
Retail Inventory Associate
International Spy Museum Store
06.2023 - Current
Enrollment Eligibility Specialist III
World Trade Center Health Program
04.2023 - Current
Mail Processing Clerk
United States Postal Service, USPS
01.2022 - 09.2023
Front Desk Coordinator
Sleep Diagnostic Institute
03.2021 - 10.2021
Customer Service Representative
Advis Insurance Angency
04.2020 - 12.2020
- aPHR certification (completion date June 2025)
Bachelor of Science - Secondary Education
Bowie State University
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