Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Alexis Johnson

Tooele

Summary

Experienced customer service professional seeking a career opportunity to utilize extensive experience and contribute to a dynamic organization's growth. Demonstrated ability to consistently deliver exceptional customer satisfaction. Eager to apply skills and expertise to drive positive outcomes for both customers and the company. Committed to continuous professional development and ready to embrace new challenges. Dedicated to contributing to the success of a forward-thinking company that values exceptional service and fosters employee growth.

Overview

6
6
years of professional experience

Work History

Quality Control Analyst

Purple
02.2024 - Current

Performed thorough evaluations of orders after palletizing.

Maintained consistent tracking of weights and dimensions for accurate records.

Verified shipments were accurately loaded onto appropriate trailers destined for the correct locations.

Compiled dock reports with attention to detail, identifying and rectifying shipping discrepancies.

Onboarding Coordinator

On-Board Companies
10.2021 - 06.2023
  • Organized procedures for verifying backgrounds and conducting drug tests.
  • Resolved technical issues to ensure smooth operations during processes.
  • Supported payroll tasks, ensuring candidates correctly logged their hours and addressing operational concerns.
  • Monitored policy implementation processes to confirm alignment with organizational standards.

Unfulfilled Lead

Lowe's Home Improvement
02.2019 - 10.2021
  • Oversaw completion status of pending order reports.
  • Ensured that online orders were picked, staged and accurate prior to customer pick up.
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
  • Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
  • Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
  • Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
  • Engaged with frontline employees to understand their challenges and perspectives, leading to more effective problem-solving.
  • Maintained organized work area by cleaning and removing hazards.
  • Collaborated with other departments to optimize production workflows.

Education

High School Diploma -

Granger High
West Valley City, UT
01.2010

Skills

  • Corrective actions
  • Quality management systems
  • Product Inspections
  • Customer focus
  • Inventory management
  • Quality processes
  • Quality improvement
  • Data analysis
  • Data validation
  • Audit processes
  • Performance assessment

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Quality Control Analyst

Purple
02.2024 - Current

Onboarding Coordinator

On-Board Companies
10.2021 - 06.2023

Unfulfilled Lead

Lowe's Home Improvement
02.2019 - 10.2021

High School Diploma -

Granger High
Alexis Johnson