Alexis Johnson
Mobile
Summary
Accomplished Assistant Manager and Customer Service Agent with a proven track record at Family Dollar State Farm and Oak Street Health. Excelled in conflict resolution and customer relations, enhancing brand loyalty and resolving complaints efficiently. Skilled in data entry and empathetic communication, significantly improving customer satisfaction and operational efficiency.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Oak Street Health
Remote
02.2022 - 12.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Agent
State Farm Insurance Inc
Remote
12.2020 - 02.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Technical Support Advisor
Kelly Connect Services
Mobile, AL
06.2017 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
John L Leflore Magnet High School
Mobile, AL05.2016
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Customer relations
- Conflict resolution
- File management
- Relationship building
- Payment processing
- Inbound customer service
- Typing speed
- Documentation and reporting
- Order placement
- Returns processing
- Multitasking and organization
- Verbal and written communication
- Scheduling
- Returns and exchanges
- Critical thinking
Timeline
Customer Service Agent
Oak Street Health
02.2022 - 12.2025
Customer Service Agent
State Farm Insurance Inc
12.2020 - 02.2022
Technical Support Advisor
Kelly Connect Services
06.2017 - 02.2020
High School Diploma -
John L Leflore Magnet High School