ALEXIS JOHNSON

• Secured prior authorizations and referrals for procedures, coordinating with payers and physician offices.
• Verified insurance eligibility and benefits for scheduled patient services using electronic health record systems.
• Reviewed coverage details to identify patient financial responsibility and reduce registration delays.
• Updated insurance information accurately in patient accounts, ensuring compliant billing workflow support.
• Assisted staff with complex coverage questions, improving verification consistency and departmental turnaround.

• Greeted and assisted patients and visitors courteously, creating a welcoming atmosphere that fostered positive first impressions.
• Managed multi-line phone system, directed calls, scheduled appointments, and provided accurate information to patients and staff.
• Coordinated patient check-ins and check-outs, collected co-payments, and processed billing information efficiently.
• Coordinated patient check-ins and check-outs, collected co-payments, and processed billing information to enhance patient experience.
• Handled patient inquiries and concerns with empathy, escalating complex issues to appropriate personnel.
• Communicated effectively with medical staff to facilitate smooth patient flow and resolve scheduling conflicts.

• Scheduled patient appointments to optimize provider time and reduce patient wait times.
• Develop and maintain a well-organized scheduling system to minimize appointment conflicts.
• Verify insurance eligibility and obtain pre-authorizations for medical procedures and treatments.
• Guided patients and families in understanding financial obligations by clearly explaining insurance benefits, co-pays, deductibles, and out-of-pocket costs.
• Processed payments and maintained accurate financial records in compliance with hospital policies.

• Verify insurance eligibility and obtain pre-authorizations for medical procedures and treatments.
• Verified insurance eligibility and obtained pre-authorizations for medical procedures, ensuring timely patient access to necessary treatments.
• Coordinated with healthcare providers and staff to enhance clinic operations, improving communication and workflow.
• Stay updated on insurance regulations and changes in healthcare policies.
• Manage patient records and maintain confidentiality of sensitive medical information.
• Collaborate with medical billing department to ensure accurate coding and billing procedures.
• Developed and maintained an organized scheduling system, reducing appointment conflicts and optimizing patient flow.

GPA: 3.3