Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Jones

Tomball,TX

Summary

Customer service professional with years of experience, excelling in complaint resolution and active listening. Proven ability to educate clients on insurance options while maintaining high satisfaction levels. Skilled in payment processing and adept at managing multiple tasks efficiently, ensuring a seamless customer experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Eva Martinez State Farm
Spring, TX
08.2025 - Current
  • Assisted clients in selecting appropriate insurance policies and coverages tailored to their needs.
  • Completed policy applications and reviewed renewals with attention to detail and accuracy.
  • Educated customers about coverage options, claims procedures, and policy benefits.

Customer Service Representative

Robin Griffith State Farm
Spring, TX
08.2024 - 08.2025
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and new changes to procedures.
  • Responded proactively and positively to rapid change.

Server

Craft Grill
Tomball, TX
07.2023 - 08.2024
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in training new servers on menu offerings and service standards.
  • Managed multiple tables efficiently.
  • Resolved guest complaints quickly, leading to higher customer satisfaction.

Server

IHOP
Spring, TX
01.2023 - 07.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for service the next day.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Cotton Patch Cafe
Spring, TX
05.2021 - 01.2023
  • Delivered food and beverages promptly while following safety and sanitation guidelines.
  • Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
  • Cultivated warm relationships with regular customers.

Education

GED -

Klein Oak High School
Spring, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Complaint resolution
  • Payment processing

Certification

Fully licensed in Life/Health, Property & Casualty, and Dover Bay.

Timeline

Customer Service Representative

Eva Martinez State Farm
08.2025 - Current

Customer Service Representative

Robin Griffith State Farm
08.2024 - 08.2025

Server

Craft Grill
07.2023 - 08.2024

Server

IHOP
01.2023 - 07.2023

Server

Cotton Patch Cafe
05.2021 - 01.2023

GED -

Klein Oak High School