Alexis Jordan
Detroit,MI
Summary
Dynamic phlebotomist with extensive experience at Ascension Hospital, skilled in venipuncture and patient confidentiality. Proven ability to enhance patient cooperation and reduce anxiety through effective communication. Recognized for adaptability in diverse patient populations and commitment to ethical practices, ensuring accurate specimen handling and optimal test results.
Competent Phlebotomy Technician with years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
Biotech Clinical
12.2023 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples on 60 or more patients daily using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
Customer Service Representative
Rocket Mortgage FieldHouse
05.2023 - 12.2023
- Reviewed loan files and updated to match current standards.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with 100 or more clients daily, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Unemployment Insurance Claims Taker
Michigan Unemployment
02.2021 - 05.2023
- Maintained up-to-date knowledge of federal and state regulations concerning unemployment insurance claims administration.
- Improved overall team performance by participating in regular training sessions, workshops, and peer feedback exercises.
- Ensured compliance with confidentiality policies by securely handling sensitive personal information of claimants during the entire process.
- Continuously met or exceeded performance metrics for claims resolution, customer satisfaction, and adherence to established policies.
- Assisted in reducing fraudulent claims by thoroughly investigating discrepancies and reporting suspicious activities.
- Provided comprehensive support to unemployed over 100 individuals daily seeking assistance in filing their unemployment insurance claims correctly.
- Achieved optimal dispute resolutions through active listening, mediation skills, and a comprehensive understanding of policy guidelines.
Phlebotomist
Ascension Hospital
08.2019 - 02.2021
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Seen 40 or mare patients on a daily to preform blood draws.
Phlebotomist Instructor
American Red Cross Blood Donation Center
05.2017 - 04.2019
- Facilitated open communication between students and faculty members to address concerns or challenges faced during the course.
- Promoted a culture of professionalism among 2 to 3 students daily by modeling appropriate workplace behaviors and emphasizing ethical conduct in patient care.
- Stayed current on industry advancements by participating in professional development opportunities such as workshops and conferences.
- Evaluated student performance through assessments, quizzes, and practical examinations, ensuring mastery of key concepts.
- Instilled confidence in students'' abilities to perform venipuncture, capillary puncture, and specimen handling through consistent practice and constructive feedback.
- Collaborated with fellow instructors to share resources, ideas, and strategies for effective phlebotomy education.
Education
High School Diploma -
Mumford High School
Detroit, MI05.2010
Skills
- Order of draw
- Capillary puncture
- Venipuncture
- Specimen labeling procedures
- Data entry
- Patient confidentiality
- Pediatric phlebotomy
- Hemoglobin testing
- Patient identification
Certification
- PT - Phlebotomy Technician
- Phlebotomy Instructor
- NCPCT - Patient Care Technician
Timeline
Phlebotomist Technician
Biotech Clinical
12.2023 - Current
Customer Service Representative
Rocket Mortgage FieldHouse
05.2023 - 12.2023
Unemployment Insurance Claims Taker
Michigan Unemployment
02.2021 - 05.2023
Phlebotomist
Ascension Hospital
08.2019 - 02.2021
Phlebotomist Instructor
American Red Cross Blood Donation Center
05.2017 - 04.2019
High School Diploma -
Mumford High School
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