Alexis Jordan
McKinney,TX
Summary
Detail-oriented administrative and compliance professional with experience in vendor management, high-volume data auditing, and cross-functional coordination. Proven ability to manage competing priorities, maintain accurate records, and ensure adherence to policies and contractual standards. Recognized for strong communication, organization, and the ability to support operations in fast-paced environments. Currently pursuing Paralegal Studies to further strengthen legal and compliance expertise.
Overview
8
8
years of professional experience
Work History
Vendor Management Liaison
NTTA
05.2025 - Current
- Manage performance and compliance of multiple contracted agencies by reviewing monthly, quarterly, and annual deliverables
- Conduct detailed audits of 300+ accounts monthly to ensure accuracy of documentation, timelines, and payment activity
- Perform quality assurance evaluations on 150+ customer interactions per month to ensure policy adherence and service standards
- Maintain detailed records and documentation to support compliance tracking and reporting
- Communicate findings, provide performance feedback, and coordinate with leadership to improve vendor effectiveness
- Identify discrepancies, document issues, and ensure timely resolution in alignment with contractual requirements
- Support leadership with reporting, insights, and administrative coordination for operational decisions
Field Support Supervisor
Rug Doctor by BISSELL
04.2020 - 05.2025
- Provided administrative and operational support by managing high-volume communications (70+ calls and 30+ emails daily)
- Coordinated scheduling and routing for field technicians across multiple locations
- Maintained accurate records across multiple systems to track service requests, inventory, and issue resolution
- Collaborated with internal departments including accounting, legal, and operations to resolve escalated concerns
- Prioritized tasks and managed multiple projects in a fast-paced environment while meeting strict deadlines
- Monitored customer feedback channels and addressed service issues to improve overall experience
Sales Representative
Ashley's Furniture
03.2019 - 04.2020
- Facilitated customer product selection, pricing inquiries, and order processing.
- Maintained accurate sales records and documentation
- Consistently met or exceeded sales goals through strong communication and customer engagement
Optical Sales Associate
My EyeLab
01.2018 - 02.2019
- Supported daily office operations including patient intake, documentation, and pre-screening procedures
- Assisted customers with insurance verification and product selection
- Maintained accurate patient records and
Education
High School Diploma -
South Garland High School
Garland, TX06.2018
Skills
- Administrative Support & Office Coordination
- Data Entry, Recordkeeping & Documentation Accuracy
- Vendor & Contract Compliance
- Customer Service & Professional Communication
- Calendar Management & Task Prioritization
- Quality Assurance & Process Improvement
- Microsoft Office (Excel, Outlook, Word)
- Cross-Department Collaboration
- Problem-Solving & Decision-Making
Timeline
Vendor Management Liaison
NTTA
05.2025 - Current
Field Support Supervisor
Rug Doctor by BISSELL
04.2020 - 05.2025
Sales Representative
Ashley's Furniture
03.2019 - 04.2020
Optical Sales Associate
My EyeLab
01.2018 - 02.2019
High School Diploma -
South Garland High School