Alexis Kite
Hillsville,VA
Summary
Dedicated Medical Records Specialist/Receptionist with a strong background in customer service and medical terminology. Proven ability to manage patient records and respond promptly to information requests. Committed to enhancing efficiency and delivering exceptional patient service.
Overview
10
10
years of professional experience
Work History
Medical Records Specialist
Hospice
Galax, Virginia
01.2026 - 09.2026
- Organized and maintained patient medical records accurately and securely.
- Responded to requests for patient information from authorized personnel promptly.
- Collected, filed, scanned, and retrieved confidential patient information.
- Pulled patient records and transferred information to appropriate parties.
- CNA Scheduling.
- Processed and delivered patient orders to attending physician for timely signatures.
- Handled incoming calls to assist patients with their requests and concerns.
- Conducted inventory checks of nurse and CNA supplies to maintain stock levels.
- Created and maintained Microsoft Excel spreadsheets for data organization.
- Daily Emailing and Faxing.
Optometrist Technician
Wythe Eye Associates
Galax, Virginia
04.2022 - 01.2026
- Performed visual field tests and retinal imaging procedures.
- Assisted optometrists in patient care and treatment procedures.
- Instructed patients on proper contact lens care and insertion and removal techniques.
- Maintained accurate records of all patient visits in electronic health record system.
- Evaluated patient's eyeglass prescriptions for accuracy.
- Assisted optometrist in performing ophthalmic procedures such as foreign body removal or glaucoma testing.
- Performed administrative tasks such as scheduling appointments, confirming insurance coverage, collecting payments.
- Maintained and calibrated optical instruments for accuracy.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Conducted retinal imaging with OCT machine.
- Cleaned and sterilized optical instruments after each use.
- Measured intraocular pressure using tonometer.
Veterinary Assistant/Receptionist
-
, Va
01.2017 - 01.2021
- Assisted veterinarians in performing examinations and treatments for various animals.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Handled customer inquiries and scheduled appointments efficiently at the front desk.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Greeted customers, answered general questions and directed to appropriate locations.
- Prepared animals for surgery by ensuring proper restraint and monitoring vital signs.
- Educated pet owners on proper care, nutrition, and post-treatment instructions.
Education
High School Diploma -
New Life Christian Accademy
06-2019
General Studies
Wytheville Community College
Wytheville, VAMedical Terminology
Penn Foster College
Scottsdale, AZMedical Billing And Coding
Penn Foster College
Scottsdale, AZ09-2026
Skills
- EMR / EHR
- Insurance verification
- Records request
- Records pulling
- Data entry
- Payment collection
- Medical terminology
- Scheduling
- Paperwork processing
- Spreadsheets
- Emailing/Faxing
- Customer service
- Multi-line telephone systems
- Organization
- Assisting
- Typing
- Office supply inventory
Timeline
Medical Records Specialist
Hospice
01.2026 - 09.2026
Optometrist Technician
Wythe Eye Associates
04.2022 - 01.2026
Veterinary Assistant/Receptionist
-
01.2017 - 01.2021
High School Diploma -
New Life Christian Accademy
General Studies
Wytheville Community College
Medical Terminology
Penn Foster College
Medical Billing And Coding
Penn Foster College