Trinity Lacy
Amarillo,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Compliance Analyst
Capio Partners
06.2024 - 01.2025
- Reviewed and monitored calls related to consumers and their accounts.
- Collected detailed notes on investigations on Microsoft Excel spreadsheet
- Responsible for properly updating accounts and disputes.
- Made sure to correct mistakes made by agents on accounts.
Account Specialist
Capio Partners
06.2023 - 06.2024
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Collect payment for medical bills past due in collections.
- Make sure accounts are properly disputed and notated.
Barista
Starbucks
06.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Auto Detailer
Mcgavock Nissan
08.2021 - 01.2022
- Worked well in a team setting, providing support and guidance.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for auto dealership.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Test drove vehicles and reported identified issues to management.
- Utilized high-pressure washers to clean vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Education
Highschool Diploma -
Randall High School
Amarillo, TX05.2018
Skills
- Document Management
- Account Investigations
- Account Updating
- Billing Resolutions
- Credit Bureau Information
- Revenue Quotas
- Customer Inquiries
- Telephone Etiquette
- Cash Handling
- Inbound and Outbound Calling
- Customer Complaint Management
- Auto Dialers
- Conflict Resolution
- Documentation skills
- Consumer-related reporting
- Operations support
- Compliance monitoring
- Activity monitoring
- Fraud investigation
- Teamwork and collaboration
- Analytical skills
- Legal compliance
- Active listening
- Problem-solving abilities
- Time management
- Reliability
Timeline
Compliance Analyst
Capio Partners
06.2024 - 01.2025
Account Specialist
Capio Partners
06.2023 - 06.2024
Barista
Starbucks
06.2022 - 02.2023
Auto Detailer
Mcgavock Nissan
08.2021 - 01.2022
Highschool Diploma -
Randall High School