Alexis Lanceslin
Jeanerette,LA
Summary
Provides customer service as a top tier representative with excellent skills in oral and written communication, active listening and analytical problem solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant/Billing Specialist
Your Family Care Center
04.2022 - 04.2024
- Verifying insurance, billing medical insurance, coding, etc.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Medical Assistant/CCM
Carpenter Health
11.2020 - 04.2022
- Educated patients on insurance and healthcare plans
- Facilitated nursing care, individual patient and family education to support high risk and chronic disease management
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines, patient and family goals for patient
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed, and collaborated in redeveloping patient treatment goals
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care
- Collected and reviewed patient information to assess eligibility for special programs
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Medical Assistant/Phlebotomist
UHC-Lafayette General Hospital
08.2018 - 11.2020
- Prepare patients for examinations, assessing vital signs and updating medical history
- Drawing blood, sterilized instruments and disposed of containment supplies in adherence to OSHA guidelines
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Medical Assistant
Pediatric Group of Acadiana
08.2017 - 08.2018
- Completed and submitted clinical documentation in accordance with agency guidelines
- Used Intuit software to process patient payments and update accounts
- Insurance verification, billing and coding, and requesting prescriptions from physicians
- Front and back office duties, controlling patient flow, collecting payments.
Office Manager
Home Care PCA
05.2015 - 08.2017
- Managed the physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Managing client correspondence, record tracking, data communications in database and case management software
- Updated employee paperwork records, oversaw office financial management, including AP/AR payroll administration
- Supported top talents identification processed by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
Office Manager/Assistant
Your Family Care Center
01.2010 - 05.2015
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Maintained inventory, vaccinations ad product expiration logs, recording updated documentation for tracking purposes
- Assisted with technical treatments, data entry of patient information and charting
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Educated patients about medications, procedures and physician's instructions
- Prepared prescription refill requests on behalf of the physician, scheduled appointments via telephone and in person.
Education
Diploma -
Remington College
Lafayette, LADiploma -
Centerville High School
Skills
- Medical billing and coding
- Verbal and written communication
- Medicaid knowledge
- Caseload management
- Insurance verification
- Team Management and supervision
- HIPAA compliance
- Data entry
- Medical terminology
- First aid assisting in delivery of quality of healthcare
- Windows
- EMR Systems
- Patient Care
- Triage
- Medical Office Experience
- Epic
- ECW
- Athenahealth
- Revenue cycle
- HomeCare HomeBase
- Customer service
- Call center experience
- MS (Word, Access, Excel, PowerPoint)
- Clerical support
- Payment processing
- Claims
- Quality Control
- EMR Systems
- Problem Solving
- Conflict Management
- Follow-up skills
- Administrative Management Skills
- Scheduling
- Payment Processing
- Call Management
Certification
First Aid Certification
Timeline
Medical Assistant/Billing Specialist
Your Family Care Center
04.2022 - 04.2024
Medical Assistant/CCM
Carpenter Health
11.2020 - 04.2022
Medical Assistant/Phlebotomist
UHC-Lafayette General Hospital
08.2018 - 11.2020
Medical Assistant
Pediatric Group of Acadiana
08.2017 - 08.2018
Office Manager
Home Care PCA
05.2015 - 08.2017
Office Manager/Assistant
Your Family Care Center
01.2010 - 05.2015
Diploma -
Remington College
Diploma -
Centerville High School
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