Alexis Landers
Summary
Dedicated Shift Leader with years of experience in team management and oversight, excelling in mentoring and process improvement. Proven track record of enhancing operational efficiency and team cohesion, while promoting productivity and ensuring quality control. Strong leadership capabilities are complemented by adept problem-solving and conflict resolution skills, fostering a positive work environment. Career goals include further developing team dynamics and driving continuous improvement initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista - Shift Supervisor
Starbucks
08.2019 - Current
Customer Service Representative
Geico
04.2023 - 08.2023
Education
Bachelor of Arts - Korean Language and Second Language Studies
University of Hawai’i at Mānoa
05.2021
Skills
- Team Leadership
- Team Development
- Customer Service Excellence
- Exceptional Customer Support
- Mediation and Conflict Management
- Cultivating Team Commitment
- Inventory Oversight
- Strong Organizational Skills
- Cash Management
- Financial Oversight
- Workflow Enhancement
- Process Improvement Identification
- Effective Multitasking
- Policy Evaluation
- Clear Communication
- Effective Communication of Instructions
- Expertise in Internal Systems
- Skilled in POS Software Usage
- Effective Communication Skills
- Clear Verbal and Written Communication
- Analytical Problem-Solving
- Strategic Decision-Making
- Effective Task Management
- Team Productivity Oversight
- Standards Adherence Monitoring
- Managing Confidential Customer Data
- Handling Complex Complaints
- Dispute De-escalation Techniques
- Report Composition
- Documentation Management
- Rapid Adjustment to Change
- Precision in Work Quality
Websites
Certification
- Starbucks Coffee Master Program, 10/01/22, Recognized for mastery of Starbucks’ coffee craftsmanship, including beverage preparation and in-depth knowledge of coffee origins and roasting techniques.
- Indiana Personal Lines Producer License, 04/01/23, Certified to manage personal lines of insurance, including life, accident, health, property, and claims adjudication.
Timeline
Customer Service Representative
Geico
04.2023 - 08.2023
Barista - Shift Supervisor
Starbucks
08.2019 - Current
Bachelor of Arts - Korean Language and Second Language Studies
University of Hawai’i at Mānoa