Alexis Larocca
Lake Charles,LA
Summary
Results-driven Receptionist Supervisor with a strong focus on customer service, task delegation, and document management. Successfully streamlined front desk operations, enhancing guest experiences and reducing wait times.
Overview
9
9
years of professional experience
Work History
Receptionist Supervisor
Golden Nugget Lake Charles
05.2021 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new reception staff, fostering a customer-focused team environment.
- Implemented efficiency improvements in scheduling, reducing wait times for guests.
- Managed daily staffing assignments, optimizing resource allocation during peak hours
- Completed bi-weekly payroll for over 10 employees.
- Trained and mentored reception staff on customer service best practices and operational protocols.
- Developed scheduling templates to optimize staff coverage during peak hours for improved service delivery.
- Implemented standard operating procedures to enhance workflow efficiency and customer satisfaction ratings.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
Cashier
Walmart
03.2017 - 08.2018
- Processed customer transactions accurately using POS systems.
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Answered questions about store policies and addressed customer concerns.
- Handled two or more payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Trained new cashiers on operational procedures and customer service protocols.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Washington Marion
Lake Charles, LAMedical Billing And Coding -
Unitech
Lafayette, LASkills
- Customer service focus
- Task delegation
- Document management
- Meeting coordination
Timeline
Receptionist Supervisor
Golden Nugget Lake Charles
05.2021 - Current
Cashier
Walmart
03.2017 - 08.2018
High School Diploma -
Washington Marion
Medical Billing And Coding -
Unitech