Alexis Latronica
Kennesaw,GA
Summary
Adept at juggling high customer volumes and maintaining top-notch service, I enhanced guest experiences at The Wing Cafe and Tap House through expert multitasking and exceptional customer service. My proven track record in staff training and problem-solving, coupled with a reliable and team-oriented approach, significantly boosted satisfaction and efficiency.
Overview
7
7
years of professional experience
Work History
Bartender
The Wing Cafe And Tap House
07.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Manger
Crumbl Cookies
05.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server and Event Coordinator
Soho Atlanta Restaurant
08.2017 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Wheeler
Marietta, GA05-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Professional appearance
- New hire training
- Safe food handling procedures
- Anticipating guest needs
- Fast learner
Timeline
Manger
Crumbl Cookies
05.2024 - 11.2024
Bartender
The Wing Cafe And Tap House
07.2021 - Current
Server and Event Coordinator
Soho Atlanta Restaurant
08.2017 - 07.2021
High School Diploma -
Wheeler
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