Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

alexis lauck

Lansing

Summary

Dynamic pharmacy technician with proven problem-solving skills at Meijer, enhancing workflow and ensuring patient confidentiality. Adept at insurance billing and customer service, I consistently improved patient satisfaction through accurate prescription processing and effective communication. Committed to teamwork and optimizing operations for better healthcare delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technition

Meijer
09.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Dietary Aide

Eaton County Health And Rehabilitation Services - Echrs
08.2022 - 03.2024
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.

Cleaner

Dowding Tool
11.2019 - 04.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Education

High School Diploma -

Olivet Highschool
Olivet, MI
05-2022

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Answering customer questions
  • Typing

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technition

Meijer
09.2024 - Current

Dietary Aide

Eaton County Health And Rehabilitation Services - Echrs
08.2022 - 03.2024

Cleaner

Dowding Tool
11.2019 - 04.2022

High School Diploma -

Olivet Highschool

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alexis lauck