Alexis Laureano
Sumter,SC
Summary
Friendly, dependable, and service-oriented professional with strong experience in both customer service and personal support roles. Recognized for excellent communication skills, patience, and the ability to remain calm and effective in fast-paced or challenging situations. Skilled in building positive relationships, resolving concerns quickly, and ensuring individuals feel heard, respected, and well cared for. Known for a strong work ethic, attention to detail, and a natural ability to make others feel comfortable and supported in any setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Western Massachusetts Hospital
04.2024 - 08.2025
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and documented changes in patient conditions accurately.
- Maintained cleanliness and organization of patient rooms to promote a safe environment.
- Educated patients on health management and wellness practices to support recovery.
- Collaborated with multidisciplinary teams to coordinate effective care plans for patients.
- Implemented infection control protocols, minimizing risks within healthcare settings.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Supported training of new staff on best practices for patient interaction and safety measures.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
PCA
Homewatch Caregivers
03.2019 - 11.2023
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Developed individualized care plans, ensuring alignment with client needs and preferences.
- Coordinated communication between clients, families, and healthcare professionals to enhance care delivery.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Barista
Dunkin' Donuts
07.2019 - 03.2020
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Streamlined order processing procedures to enhance efficiency during peak hours.
- Managed inventory control, ensuring optimal stock levels of coffee beans and supplies.
- Developed and implemented training materials to improve staff knowledge of coffee brewing techniques.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective problem-solving skills.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
GED -
Holyoke Community College
Holyoke, MA02-2024
CNA
Holyoke Community College
Holyoke, MA02-2024
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- Dressing assistance
- End-of-life care
- Patient advocacy
- Health monitoring
- Cultural sensitivity
- Patient hygiene assistance
- Safety precautions
- Bedside manner
- Compassionate
- Companionship and emotional support
- Documenting behaviors
- Patient relationship building
- Medical terminology
Certification
I hold a Basic Life Support certification. I've also completed 10 hours of alzheimer's and dementia training.
Timeline
CNA
Western Massachusetts Hospital
04.2024 - 08.2025
Barista
Dunkin' Donuts
07.2019 - 03.2020
PCA
Homewatch Caregivers
03.2019 - 11.2023
GED -
Holyoke Community College
CNA
Holyoke Community College
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