ALEXIS LAVALLEE
Casper,WY
Summary
Results-driven IT professional with over 10 years of experience in cloud and on-premises systems administration, network management, and technical support. Expertise in Azure cloud services, Google Workspace, and Microsoft Entra. Strong background in network security, performance optimization, and technology integration. Skilled in deploying and maintaining telecommunications systems, video surveillance, and enterprise WiFi networks. Hands-on experience with Windows Server, Active Directory, and various operating systems. Excel in hardware installation, network configuration, and troubleshooting. Known for delivering high-quality solutions, proactive problem-solving, and strategic infrastructure planning. Committed to staying current with industry trends and best practices to drive continuous improvement and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior System Administrator
BlueModus
06.2022 - Current
- Deployed cloud-based solutions to enhance flexibility, scalability, and resilience for both internal and client technology infrastructures.
- Managed internal Microsoft Entra users and devices using Active Directory, Intune, and Group Policy for streamlined administration and security.
- Implemented continuous improvement initiatives, optimizing IT workflows and boosting departmental efficiency.
- Provided expert troubleshooting and support for network performance, security incidents, and hardware/software issues, ensuring minimal downtime.
- Directed the development and maintenance of computer systems and servers, including the organization’s intranet.
- Delivered technical guidance on Agile and DevOps methodologies, supporting colleagues and enhancing deployment processes and enterprise practices.
IT Consultant / Network Engineer /IT Systems Administrator
Abstract Insights
07.2018 - 06.2022
- Delivered technical support and troubleshooting across 20+ campus locations, each with unique cloud, on-premises, and hybrid infrastructure needs, managing hardware, software, and network system installations.
- Led IT projects, overseeing scope, schedule, and budget, ensuring timely completion while adapting solutions to meet the specific requirements of each campus.
- Configured and managed wireless and network infrastructure, including firewalls, VPNs, and monitoring tools, tailored to enhance performance and security based on individual campus needs.
- Supported diverse cloud, on-premises, and hybrid setups, administering servers and integrating new systems with existing infrastructure to address the distinct challenges and requirements of each campus.
- Facilitated streaming environments and social media integration for remote learning and live broadcasting, customizing solutions to fit varied campus scenarios.
- Diagnosed and resolved complex network issues, optimized performance, and implemented tailored solutions for fixed wireless and multi-vendor environments.
Geek Squad Agent / Sale Associate
BEST BUY
01.2011 - 01.2018
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Setup and support for consumer technologies
- Diagnostics and repairs for hardware and software issues
- Additional Responsibilities: Training clients and fellow agents, client communications, shipping/receiving client units.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Product Advisor / Operations
MICROSOFT
01.2013 - 01.2015
- Demonstrate Microsoft product knowledge daily to hundreds of customers and exceeded expectation by identifying individual needs of each unique client
- Collaborate with store leaders, peers, and corporate members to improve the development of programs and tools offered in order to further strengthen client relationships and enhance overall quality
- Provide technical and customer service assistance for all basic consumer needs
- Additional Responsibilities: Microsoft training classes for customers, management of store operations; employee and system credentials, internal operations documentation.
Education
No Degree - Bachelor of Science (B.S) – Computer Science
University of Colorado Denver
Denver, CO2018
Associates of Science, CS -
Community College of Denver
Denver, CO2016
Associates of Art, Studio Art -
Community College of Denver
Denver, CO2016
Kelly Walsh High School
Casper, WY2012
Skills
- Cloud Platforms: Azure (Virtual Networks, Azure Firewall, NSGs, VPN Gateway), Google Workspace, Microsoft Entra
- Cloud Systems Administration: Management of cloud computing resources, Apple and other MDM systems
- Operating Systems: Windows Server, Active Directory, Windows, macOS, Chrome OS
- Networking & Security: Network design, VLAN aggregation, VPN management, IP addressing, subnetting, DNS implementation, network security systems, UTM devices, firewalls
- Network Configuration: Enterprise WiFi management, Cisco equipment, network monitoring, and troubleshooting
- Telecommunications: Analog, digital, VoIP telephone systems, video surveillance, video conferencing
- Project Management: Project coordination, team leadership, vendor management
- Documentation: Network documentation development, technical specifications
- Scripting Languages: Windows CMD, PowerShell, ARM, Bicep, CLI, Terminal, Bash
- Disaster Recovery: Risk assessment, disaster recovery planning
- System Automation: System updates, backup and recovery
- Performance Optimization: Performance benchmarking, proactive problem-solving
- Hardware Management: Hardware installation, peripheral device maintenance, equipment configuration
- Infrastructure Management: Network closet setup and physical management, cable running and termination
Certification
- Network+ Certification Course
- AZ-900 : Microsoft Azure Fundamentals
- AZ-700: Azure Network Engineer Associate ~ in progress
Timeline
Senior System Administrator
BlueModus
06.2022 - Current
IT Consultant / Network Engineer /IT Systems Administrator
Abstract Insights
07.2018 - 06.2022
Product Advisor / Operations
MICROSOFT
01.2013 - 01.2015
Geek Squad Agent / Sale Associate
BEST BUY
01.2011 - 01.2018
No Degree - Bachelor of Science (B.S) – Computer Science
University of Colorado Denver
Associates of Science, CS -
Community College of Denver
Associates of Art, Studio Art -
Community College of Denver
Kelly Walsh High School
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