ALEXIS LAWSON
Tallahassee
Summary
Dynamic hospitality professional with extensive experience in hospitality, excelling in guest service and team collaboration. Proven ability to enhance customer satisfaction through effective conflict resolution and meticulous attention to detail. Skilled in managing high volume environments while ensuring cleanliness and adherence to food safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Tallahassee
05.2024 - 02.2026
- Provided attentive, high-quality service to guests in a fast-paced dining environment.
- Managed multiple tables simultaneously, ensuring accurate order delivery and a positive guest experience.
- Cultivated strong guest relationships, enhancing satisfaction and encouraging repeat visits.
- Coordinated with kitchen and team members to facilitate timely food delivery and efficient service.
- Maintained cleanliness and organization of service stations and dining areas.
Shift Manager
Five Guys
Fort Lauderdale
06.2023 - 03.2024
- Supervised daily operations in high-volume environment, ensuring excellent customer service and efficient service delivery.
- Managed workflow and prioritized tasks during peak hours to maintain operational efficiency.
- Trained staff on service standards, teamwork, and efficiency.
- Resolved guest concerns directly, enhancing satisfaction and fostering positive experiences.
Manager
Tropical Smoothie Café
Fort Lauderdale
02.2021 - 05.2023
- Oversaw front-of-house operations, coordinating orders, payments, and guest interactions to enhance service delivery.
- Instructed employees on customer service standards and efficient service techniques, improving team performance.
- Provided exceptional customer service while managing high customer volume, ensuring guest satisfaction.
- Ensured cleanliness and organization of guest areas to enhance comfort.
Education
Bachelor of Science - Biology
Florida Agricultural and Mechanical University
Tallahassee, FL05-2026
Skills
- Guest Service & Hospitality
- Order Accuracy & Attention to Detail
- Cash Handling & POS Systems
- Cleanliness & Food Safety Standards
- Multitasking in Fast-Paced Environments
- Time Management
- Team Collaboration
- Conflict Resolution
Certification
CPR Certified, American Heart Association
Volunteer Experience
- Kearney Center, Volunteer, Serve meals and assist with guest services for the community.
- Community Service Projects, Participant, Participated in outreach, mentorship, and service initiatives.
Timeline
Server
Olive Garden
05.2024 - 02.2026
Shift Manager
Five Guys
06.2023 - 03.2024
Manager
Tropical Smoothie Café
02.2021 - 05.2023
Bachelor of Science - Biology
Florida Agricultural and Mechanical University