Alexis Lesmes
New Milford,CT
Summary
A self-motivated, passionate, and detailed oriented individual with 2 years of B2C sales with 10+ years of extensive customer service. A hard-working, passionate learner with great interpersonal communication skills. Possess superb abilities to develop and maintain a high level of client relationships. Exploring new opportunities to apply my learned experience, offering understandings of the sales market and current trends. Who adapts easily to changing conditions with flexible, forward-thinking style.
Overview
11
11
years of professional experience
Work History
Pre-Service Specialist II
Nuvance Health
02.2023 - Current
- Performs insurance eligibility verification and executes payer requirements as needed
- Obtains accurate insurance benefit information from payers, such as deductible, copay, and coinsurance amounts
- Requires an understanding of coding, procedural protocols, and the charge description master
- Initiates requests for authorizations, pre-certifications, notices of admission, and referrals from insurance companies
- Takes appropriate steps to remediate situations in which financial clearance is not completed to ensure that Nuvance Health receives prompt payment for services rendered.
Sales Manager - Team Lead
Northeast Structures
03.2020 - 01.2023
- Oversee daily sales operation
- Averaging one hundred thousand dollars per month
- Selling safety surface products, playset equipment, staining and lighting
- Liaison between office and customers
- Managed multiple initiatives while delivering continuous support to all teams
- Assisted customers from initial site visit to project completion
- Managed and developed goals and objectives for all projects.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Driver
Omaha Beef
09.2018 - 03.2020
- Loaded and distributed daily inventory to local restaurants and major grocery stores.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Medical Assistant – Site Corrdinator
Physician One Urgent Care
06.2013 - 09.2018
- Managed schedules, employee recruitment and onboarding
- Medical equipment updates.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Medical Assistant - Medical Assisting
Porter And Chester Institute - Rocky Hill
Rocky Hill, CT06.2013
High School Diploma -
Instituto Calraca (S.A)
Skills
- Microsoft Office
- Team Leadership
- Sales
- Time management
- Critical Thinking Skills
- Staff Management
- Excellent Communication Skills
- Attention to detail and organization skills
- Customer Relations
- Documentation Management
- Analytical Thinking
- Project Planning
Languages
Spanish
Timeline
Pre-Service Specialist II
Nuvance Health
02.2023 - Current
Sales Manager - Team Lead
Northeast Structures
03.2020 - 01.2023
Driver
Omaha Beef
09.2018 - 03.2020
Medical Assistant – Site Corrdinator
Physician One Urgent Care
06.2013 - 09.2018
Medical Assistant - Medical Assisting
Porter And Chester Institute - Rocky Hill
High School Diploma -
Instituto Calraca (S.A)