ALEXIS LOPEZ
Thornton
Summary
Detail-oriented Police Service Clerk & Emergency Service Dispatcher with expertise in law enforcement support and customer relations. Proficient in filing reports, managing confidential data, and facilitating effective communication between agencies. Demonstrates adaptability and efficiency in high-pressure environments, ensuring accurate and timely service to officers and the public.
Overview
7
7
years of professional experience
Work History
Emergency Service Dispatcher
Jeffco Public Schools
809 Quail St Lakewood Co
11.2025 - Current
- Monitored radio communications, dispatching emergency services efficiently while prioritizing urgent calls.
- Managed emergency communication systems to ensure rapid response and coordination during critical situations.
- Developed and maintained accurate logs of all emergency incidents, ensuring compliance with reporting standards.
- Oversaw alarm management for over 150 facilities, addressing power outages and operational alerts. Streamlined alarm verification processes to enhance building safety and responsiveness.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced caller stress levels by maintaining a calm demeanor during high-pressure situations.
- Coordinated multi-agency responses for large-scale disasters or incidents, facilitating effective communication among various departments.
- Maintained up-to-date knowledge of local geography, ensuring accurate directions for emergency personnel.
- Promoted a culture of teamwork within the dispatch center, fostering strong working relationships among colleagues.
Police Service Clerk
Glendale Police Department
Glendale, CO
12.2024 - Current
- Coordinated daily operational support for sworn officers, ensuring timely completion of overflow administrative responsibilities.
- Reviewed and categorized cold police reports for incidents reported after-the-fact to maintain comprehensive documentation.
- Facilitated detailed reviews of warrant processes, enhancing operational efficiency and documentation integrity.
- Managed public interactions by coordinating vehicle releases, processing video submissions, and handling lost and found inquiries.
- Conduct follow-ups with businesses and agencies to gather evidence or provide updates on cases.
- File cold police reports for incidents reported after-the-fact.
- Assisted in maintaining accurate records of service interactions and transactions.
- Collaborated with law enforcement personnel to streamline communication protocols.
- Trained new staff on customer service best practices and departmental policies.
- Led initiatives to enhance community engagement through outreach programs.
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Actively participated in team meetings, offering valuable feedback on ways to improve overall performance.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
Online Grocery Associate
Walmart
Lakewood, CO
01.2020 - 12.2024
- Resolved checkout issues, ensuring accurate transactions and customer satisfaction.
- Researched pricing, assisting in onboarding new associates for effective training.
- Picked and packed online orders efficiently, contributing to timely delivery.
- Managed online grocery order fulfillment to enhance customer satisfaction and service efficiency.
- Trained new associates on order processing and inventory management systems for improved team performance.
- Coordinated with suppliers to ensure timely delivery of products, optimizing stock levels for online orders.
- Implemented best practices in picking and packing processes, reducing errors and increasing order accuracy.
- Developed strategies for managing high-volume order periods, ensuring operational readiness during peak times.
- Analyzed customer feedback to identify trends and recommend improvements in online shopping experience.
- Mentored junior staff on compliance with safety standards and company policies within the grocery department.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Associate
Ulta Beauty
Lakewood, CO
01.2024 - 05.2024
- Analyzed sales metrics to identify product trends and inform stocking decisions.
- Executed purchases and returns transactions through point-of-sale system to enhance customer experience.
- Updated knowledge of store promotions and merchandise to effectively assist customers.
- Enhanced customer experience through personalized product recommendations and consultations.
- Trained new sales associates on product knowledge, customer service standards, and store procedures.
- Analyzed sales trends to identify opportunities for upselling and cross-selling within the store's offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Starbucks
Lakewood, CO
07.2023 - 12.2023
- Trained new hires in food safety and drink preparation to ensure compliance and quality standards.
- Managed inventory and labeled perishable items to maintain freshness and reduce waste.
- Created custom drinks and provided exceptional customer service to enhance customer satisfaction.
Education
High School Diploma -
McLain High School
Lakewood, CO11.2023
Skills
- Computer-based dispatch systems
- Emergency assessment
- Crisis management
- Call handling
- Police and fire procedures
- Customer service
- Agency communication
- Case follow-ups
- Incident Documentation
- Evidence management
- Works Well Under Pressure
- Typing speed
- Emergency Response
- Critical thinking
- Active listening
- Verbal communication
- Complaint Resolution
- Patience and tolerance
- Memory retention
- Teamwork and collaboration
Timeline
Emergency Service Dispatcher
Jeffco Public Schools
11.2025 - Current
Police Service Clerk
Glendale Police Department
12.2024 - Current
Sales Associate
Ulta Beauty
01.2024 - 05.2024
Barista
Starbucks
07.2023 - 12.2023
Online Grocery Associate
Walmart
01.2020 - 12.2024
High School Diploma -
McLain High School