Alexis Lowery
Raleigh,NC
Summary
Results-driven Patient Access Supervisor with extensive experience within research and healthcare sector, focused on boosting operational efficiency and enhancing patient satisfaction. Demonstrates expertise in Revenue Cycle Management while leading teams with exceptional leadership and conflict resolution abilities. Achievements include significant improvements in registration management and comprehensive staff training, ensuring smooth departmental operations. Aiming to leverage proven skills to further a sufficient healthcare career.
Overview
7
7
years of professional experience
Work History
Patient Access Supervisor
Duke Raleigh Hospital Cancer Center
Raleigh, NC
10.2022 - 01.2025
- Directed, supervised, and reviewed day-to-day processes for infusion and revenue segments.
- Delivered guidance for patient access operations.
- Attended conferences and workshops related to healthcare IT topics in order to stay abreast of current best practices. Led training sessions for developing proper techniques for integrating new technologies.
- Coordinated with billing, coding, and clinical teams to maintain efficient operations.
- Generated monthly summary reports emphasizing critical department metrics.
- Performed data analysis related to coding operations, including identifying potential issues or opportunities for process improvement.
Patient Account Specialist Team Lead
Novant Health, Forsyth Medical Center
Winston-Salem, NC
07.2018 - 10.2022
- Analyzed accounts for accuracy of coding and billing procedures.
- Conducted research on customer accounts to identify any outstanding balances or issues that need resolution.
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Reviewed appeals submitted by patients or insurance companies seeking reimbursement for denied services and claims.
- Scheduled and conducted staff meetings to review patient account activities, changes in policies and procedures, and assigned tasks.
Staffing Coordinator
Comfort Keepers Home Care
Salisbury, NC
12.2017 - 05.2018
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Maintained accurate records of timekeeping tasks.
- Supported candidate onboarding through appointment scheduling and completion of necessary paperwork.
Education
Master of Science - Health Administration
Winston-Salem State University
Winston-salem, NC05-2023
Bachelor of Science - Healthcare Information Management
Winston-Salem State University
Winston-salem, NC05-2017
High School Diploma -
Southern Vance High School
Henderson, NC06-2017
Skills
- HIPAA Compliance
- Revenue Cycle Management
- Budget Tracking
- Epic Systems
- Electronic Health Records
- Conflict Resolution Techniques
- Employee Work Scheduling
- Insurance Verification
- Medical Terminology
- Research Analyst
- Data entry
- Training coordination
- Policy understanding
- Project planning
- Microsoft Office
References
References available upon request.
Timeline
Patient Access Supervisor
Duke Raleigh Hospital Cancer Center
10.2022 - 01.2025
Patient Account Specialist Team Lead
Novant Health, Forsyth Medical Center
07.2018 - 10.2022
Staffing Coordinator
Comfort Keepers Home Care
12.2017 - 05.2018
Master of Science - Health Administration
Winston-Salem State University
Bachelor of Science - Healthcare Information Management
Winston-Salem State University
High School Diploma -
Southern Vance High School
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