Alexis Luna
Summary
Dynamic and results-oriented professional with a proven track record, excelling in customer service and problem-solving. Demonstrated ability to enhance team efficiency and boost customer satisfaction through exceptional multitasking and organizational skills. Increased sales through expert product knowledge and persuasive recommendations, showcasing reliability and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Crew Team Member
McDonald's
09.2023 - Current
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted customers at drive-thru and took food orders.
- Accurately operated cash register to process customer payments.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Salon Receptionist
Eternity Nail Bar
02.2022 - 08.2023
- Updated customer records and maintained accurate.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Communicated with spa team members if clients canceled or changed appointment times.
Education
High School Diploma -
Melissa High School
3030 Milrany Ln. Melissa, TX 7545412-2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Problem-solving
- Teamwork and collaboration
- Verbal and written communication
- Product knowledge
- Reliability and punctuality
- Integrity and honesty
- Sales expertise
- Valid Driver's license
Languages
English
Full Professional
Timeline
Crew Team Member
McDonald's
09.2023 - Current
Salon Receptionist
Eternity Nail Bar
02.2022 - 08.2023
High School Diploma -
Melissa High School