Alexis Luster
Bunker Hill,WV
Summary
Dynamic Resource Consultant with a proven track record at Public Partnerships LLC, where I enhanced recruitment processes and client satisfaction through personal options. Expert in problem-solving and relationship building, I significantly improved caregiver retention rates for families we serve. Skilled in teamwork, my strategic approach to tailored solutions to each individuals needs has consistently delivered results.
Overview
8
8
years of professional experience
Work History
Resource Consultant
Public Partnerships LLC
Martinsburg, WV
02.2023 - 09.2024
- Streamlined recruitment processes for improved efficiency and quality of caregivers for the members we serve.
- Managed a diverse portfolio of clients across various waivers programs, providing strategic consulting on recruiting and training their new employees.
- Enhanced client relationships by providing tailored resource solutions and maintaining open communication channels with families and case management agencies.
- Delivered customized workforce strategies to meet clients'' unique needs when hiring on new caregivers resulting in increased satisfaction and retention rates on my caseloads.
Person Centered Support
Stepping Stones Cottages
Inwood, WV
08.2016 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Personal care: Helping with bathing, dressing, eating, and personal hygiene
- Activities of daily living: Assisting with walking, ambulating, and toileting
- Medication management: Setting reminders, filling prescriptions, and helping with treatments
- Housekeeping: Cleaning, doing dishes, and washing laundry
- Meal preparation: Cooking meals and helping with errands
- Transportation: Arranging or providing transportation for patients
- Companionship: Providing compassionate care and emotional support
- Monitoring: Observing patients' health conditions and quality of life, and reporting changes to medical professionals
Case Manager
East Ridge Health Systems
Martinsburg, WV
08.2022 - 02.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Master Of Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NHCertificate - Positive Behavior Support
Concord University
Athens, WV07.2023
Bachelor Of Arts - Human Services
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
Timeline
Resource Consultant
Public Partnerships LLC
02.2023 - 09.2024
Case Manager
East Ridge Health Systems
08.2022 - 02.2023
Person Centered Support
Stepping Stones Cottages
08.2016 - 11.2023
Master Of Business Administration - Business Administration
Southern New Hampshire University
Certificate - Positive Behavior Support
Concord University
Bachelor Of Arts - Human Services
Southern New Hampshire University