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Summary
Overview
Work History
Education
Skills
Certification
Work Availability
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Hi, I’m

Alexis Lyons

Endicott,NY
Alexis Lyons

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service Coordinator/Administrative AssistantFront Desk AgentSubstance Abuse TherapistMental Health AssistantVictim Services Coordinator

Work Type

Part Time

Location Preference

On-SiteRemoteHybrid
Location: Endicott, NYVestal, NYJohnson City, NYBinghamton, NY
Open to relocation: No

Minimum Desired Compensation

17/hr

Important To Me

Work-life balanceHealthcare benefitsWork from home option

Summary

Dedicated Hospitality and Tourism Professional with over 5 years of experience in leading guest services at premier theme parks and hotels.

Demonstrates commitment to mental health awareness and supporting individuals through addiction, crisis, and life challenges. Seeking to leverage public health expertise within behavioral health and recovery programs to foster meaningful connections and make a lasting impact.

Overview

1
Certification
10
years of professional experience

Work History

21st Century Pools & Spas
Vestal

Service Coordinator/Administrative Assistant
03.2026 - 06.2026

Job overview

  • Answered all incoming calls and voicemails promptly and professionally, providing excellent customer service
  • Scheduled and set up service calls/appointments for pool cleaning, repairs, openings, closings, and maintenance
  • Planned and optimized daily/weekly crew routes for maximum efficiency and minimal drive time
  • Created professional invoices for completed service jobs

H&R Block
Endicott

Tax Associate/Receptionist/Office Lead
02.2021 - 03.2026

Job overview

  • Conducted face-to-face tax interviews with clients
  • Prepared complete and accurate tax returns
  • Generated business growth, increased client retention, and offered additional products and services
  • Scheduled clients for appointments, drop-offs, etc. based on their availability.

Compass Rose Events
La Vergne

Traveling Event Manager
07.2024 - 09.2024

Job overview

  • Managed the setup, execution and tear down of large outdoor corporate Family Days and Employee Picnics
  • Supervised and provided instruction to temp and volunteer labor
  • Drove a 26ft box truck loaded with all the equipment needed to deliver a one-of-a-kind outstanding event
  • Delivered above and beyond customer service

The Walt Disney Company
Lake Buena Vista

Resort Concierge
05.2024 - 07.2024

Job overview

  • Checking guests in and out of resorts and processing payments
  • Assisting guests with itinerary planning and ticket sales
  • Handling complex guest situations and problem solving
  • Operating computer-based reservation and ticketing systems

Oak Grove Racing, Gaming, & Hotel
Oak Grove

Front Desk Agent
07.2022 - 09.2022

Job overview

  • Greets, registers, and assigns rooms to hotel guests. Issues room keys to guests.
  • Keeps records of room availability and guests’ accounts on computer.
  • Computes bills and collects payments.
  • Makes and confirms reservations.

The Walt Disney Company
Orlando

Guest Services
04.2022 - 07.2022

Job overview

  • Provide guest recovery and offer solutions to complex ticket issues
  • Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
  • Provide comprehensive information about parks, resorts and other Walt Disney World Resort amenities

Tru by Hilton
Vestal

Front Desk Clerk/Night Audit
07.2020 - 10.2020

Job overview

  • Greet, register, and assign rooms to guests of the hotel.
  • Verify customer credit, and establish how the customer will pay for the accommodation upon check-in.
  • Keep records of room availability and guest accounts using computerized property management system.
  • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day.

Chenango Ambulance Services, Inc.
Binghamton

EMS Aide
11.2016 - 03.2019

Job overview

  • Responded to dispatched emergency assignments quickly and safely.
  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.

Southern Tier AIDS Program Inc
Johnson City

AmeriCorps Service Member
11.2017 - 04.2018

Job overview

  • Performed initial intake of syringe exchange participants
  • Coordinated the exchange of used syringes returned by participants for new syringes and maintained the exchange transaction logs
  • Offered complete prevention protocol consisting of safer injection education and supplies
  • Maintained the cleanliness and proper functioning of site and equipment
  • Provided training and distribution of Naloxone both on site and in the community
  • Worked collaboratively with other STAP personnel

Two Rivers Church
Binghamton

Recovery Group Leader
08.2016 - 03.2018

Job overview

  • Facilitated engaging group discussions, promoting open dialogue among individuals with substance abuse issues
  • Established safe, respectful environment for participants to share experiences and support one another
  • Contributed to planning sober activities for community engagement

Education

Johnson & Wales University-Online
Providence, RI

Hospitality Management from Some Coursework

Candor High School
Candor, NY

General Studies from High school or equivalent

Skills

  • Customer Service
  • Conflict Resolution
  • Teamwork
  • Leadership
  • Harm Reduction
  • Addiction Recovery

Certification

  • Driver's License, 04/01/22, 06/30/30
  • DOT Medical Certificate, 07/01/24, 07/31/26
Availability
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Websites

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Alexis Lyons