Alexis Madrid
Albuquerque,NM
Summary
Resourceful professional in emergency communications, recognized for high productivity and completing tasks efficiently. Skilled in crisis management, rapid response coordination, and clear communication. Well-versed at prioritizing caller needs, multitasking, utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
911 Operator
City of Albuquerque Police Department
Albuquerque, NM
11.2024 - Current
- Communicated clearly with first responders, ensuring effective coordination during emergencies
- Maintained calm and composed demeanor to effectively manage high-stress emergency situations
- Entered incident data into computer system to ensure accurate records for response teams
- Contacted appropriate authorities to report incidents over phone and email
Cashier
Walmart
Albuquerque, Nm
12.2021 - 06.2033
- interacted with over 100 customers daily
- Assisted customers with their inquiries by being thorough and efficient
- Maintained knowledge on the products sold in store
- Fixed electronic issues with self check out machines
Education
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM 08.2020 - 12.2023
Skills
- Crisis management
- Data entry
- Record keeping
- Customer service
- Software troubleshooting
- Typing speed
- Multitasking
- Problem solving
- Communication skills
- Active listening
- Telephone etiquette
- Research techniques
Timeline
911 Operator
City of Albuquerque Police Department
11.2024 - Current
Cashier
Walmart
12.2021 - 06.2033
Bachelor of Arts - Psychology
University of New Mexico
08.2020 - 12.2023