Alexis Manning
Jacksonville,FL
Summary
Achieved high customer satisfaction through proactive service and support. Delivered timely solutions by effectively managing time and resources. Cultivated strong relationships that consistently exceeded performance goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Amazon
12.2023 - 12.2025
- Engaged with co-workers to maintain high standards of customer satisfaction.
- Synthesized customer feedback and presented actionable recommendations to management for operational improvements.
- Increased customer satisfaction by 30% by delivering swift and expert service, ensuring client needs were met effectively.
- Collaborated with team members to meet and exceed established customer service targets.
Customer Service Representative
Trader Joe's
12.2020 - 10.2023
- Investigated customer concerns related to policies and procedures, providing tailored and friendly responses.
- Engaged with customers to actively listen and provide solutions for order inquiries and delivery tracking challenges.
- Anticipated customer needs and provided consistent expert support to elevate overall satisfaction levels.
- Facilitated rapid and approachable support to effectively handle customer inquiries and service complaints.
Cashier
Walmart
01.2018 - 11.2020
- Executed cash register transactions while fostering enjoyable conversations with customers.
- Reviewed and processed documentation while updating accounts to reflect recent payment transactions.
- Developed and implemented promotional campaigns for loyalty programs and store cards to drive customer retention.
- Conducted orientation and training for new retail employees, focusing on customer service standards and company policy integration.
- Implemented customer communication plans for promotions and special offers, aimed at boosting sales performance.
- Oversaw the upkeep and inventory management of checkout areas to facilitate efficient transactions.
Education
Business Administration
Florida State College
Jacksonville, FLDiploma - High School
Samuel Wolfson High School
Jacksonville, Florida 08.2016 - 05.2020
Skills
Complaint resolution
Customer order management
Customer retention
Account management
Hospitality and accommodation
Positive and professional
Calm demeanor
Strong communication
Timeline
Customer Service Specialist
Amazon
12.2023 - 12.2025
Customer Service Representative
Trader Joe's
12.2020 - 10.2023
Cashier
Walmart
01.2018 - 11.2020
Diploma - High School
Samuel Wolfson High School
08.2016 - 05.2020
Business Administration
Florida State College