Alexis Martinez
North Richland Hills,TX
Summary
Dynamic manager with proven expertise at McDonald’s in enhancing customer satisfaction and team performance. Skilled in decision-making and staff training, I successfully resolved conflicts and improved safety procedures, fostering a productive environment. My strong communication and problem-solving abilities led to increased employee engagement and service quality.
Overview
2
2
years of professional experience
Work History
Manager
McDonald’s
5140 Rufe Snow Dr, North Richland Hills, TX 76180
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Education
Richland High School
5201 Holiday Ln, North Richland Hills, TX 76180Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
Languages
English
Spanish
Timeline
Manager
McDonald’s
05.2023 - Current
Richland High School