Alexis Martinez
Moreno Valley,CA
Summary
Experienced associate with strong customer service skills and expertise in staff training and customer relations. Proven ability to assist with inventory and sales floor work, while maintaining a positive attitude and contributing to a productive work environment. Skilled in transaction monitoring and money handling, with a talent for coaching and mentoring new employees.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store
Albuquerque, NM
01.2025 - 10.2025
- Coordinated daily operations to enhance workflow efficiency and customer satisfaction.
- Trained and mentored new staff on company policies and service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Assisted in developing promotional strategies to increase store visibility and sales.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting.
- Resolved customer inquiries promptly, improving overall service quality and retention rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs to elevate service standards and knowledge.
Associate
Aldi
Gilbert, AZ
08.2023 - 12.2024
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Participated in team meetings, providing insights to improve operations.
- Approached customers and initiated conversations to determine needs and preferences.
- Maintained professional, positive attitude, contributing to productive work environment.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers and ascertained what each customer wanted and needed.
- Answered questions regarding store and merchandise.
Assistant Manager
The UPS Store
Albuquerque, New Mexico
10.2021 - 11.2022
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Collaborated with team members to streamline processes and improve operational effectiveness.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
High School Diploma -
Citrus Hill High School
Perris, California06.2020
Skills
- Staff Training
- Money handling
- Customer Relations
- Business Development Understanding
- Business Planning
- Staff Supervision
- Transaction Monitoring
- Sales and Marketing
- Directing Team Members
- Recruiting and Interviewing
- Employee Performance Evaluations
- Team Motivation
- Hiring and Training
- Shift Coverage
- Customer service
- Team leadership
- Employee scheduling
- Decision-making
- Problem-solving
Certification
Notary Public
Timeline
Assistant Manager
The UPS Store
01.2025 - 10.2025
Associate
Aldi
08.2023 - 12.2024
Assistant Manager
The UPS Store
10.2021 - 11.2022
High School Diploma -
Citrus Hill High School