Alexis Massey
Las Cruces,NM
Summary
Dynamic worker with a proven track record in guest relations management and multitasking from roles at Japanese Kitchen Steak & Seafood House and Ace Hardware. Excelled in high-volume dining and cash handling, enhancing customer satisfaction and loyalty through exceptional service and ethical training. Skilled in lesson planning and spiritual guidance, demonstrating a strong work ethic and team support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Japanese Kitchen Steak & Seafood House
Albuquerque, NM
12.2023 - 12.2024
- Provided excellent service to a high volume of daily customers.
- Served food and beverages to customers, and immediately resolved issues with orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cashier Floor Supervisor
Ace Hardware
Albuquerque, NM
05.2023 - 10.2024
- Assisted with training new hires on proper cashiering techniques.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Answered customers' questions and provided information on store procedures or policies.
- Offered customers carry-out service at completion of transaction.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
Youth Pastor
Sagebrush Church
Albuquerque, NM
04.2023 - 10.2024
- Coordinated summer camps and other recreational activities.
- Encouraged participation in community service projects.
- Instructed and guided individuals converting to new faith.
- Assisted in coordinating special events such as holiday parties, concerts.
- Created lesson plans for Sunday School classes.
- Set up and clean up the classroom before and after services.
Education
High School Diploma -
Volcano Vista High School
Albuquerque, NM05-2024
Some College (No Degree) - Psychology
New Mexico State University
Las Cruces, NMSkills
- Food inspection
- Order delivery practices
- Ethical training
- Social media proficiency
- Spiritual guidance
- Hostess support
- Team member support
- Guest relations management
- Multitasking and organization
- Liquor, wine, and food service
- Strong work ethic
- Order accuracy
- Server training
- Dining area maintenance
- Cash handling
- Price memorization
- Cleanliness standards
- High volume dining
- Lesson planning
- Preaching
- Worship leading
Affiliations
- Currently a member of Delta Gamma sorority at NMSU
- Varsity cheer team all 4 years of high school
- Cheer captain senior year of high school
- Involved in multiple charity events and community service
- Heavily involved in church
Accomplishments
- A part of honor society in high school
Certification
- food/ alcohol handling licenses
References
References available upon request.
Timeline
Server
Japanese Kitchen Steak & Seafood House
12.2023 - 12.2024
Cashier Floor Supervisor
Ace Hardware
05.2023 - 10.2024
Youth Pastor
Sagebrush Church
04.2023 - 10.2024
High School Diploma -
Volcano Vista High School
Some College (No Degree) - Psychology
New Mexico State University