Alexis Matthews
Memphis,TN
Summary
Dedicated Home Health care Aide, Security Officer, Crew Leader, and Front Desk Supervisor with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Personal Assistant
Tennessee, TPA
04.2014 - 06.2016
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
Crew Leader
McDonald’s Restaurant
08.2013 - 05.2017
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Crew Leader
Technicolor Warehouse
07.2015 - 01.2017
- Followed good manufacturing processes (GMPs).
- Trained line workers in [Type] and [Type] production work.
- Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised production staff of [Number].
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Completed job cards correctly and on time.
Housekeeping Attendant/Front Desk Agent
Crowne Plaza East
12.2017 - 07.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Cashier
Mapco Company
06.2018 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Security Guard Officer
Securitas security company
07.2020 - 09.2021
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
Hotel Front Desk Supervisor
Delaware North
08.2022 - Current
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
- Developed and implemented promotional strategies to increase occupancy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Assisted with development and distribution of marketing materials for facility.
Education
High School Diploma -
Hamilton High School
05.2012
Skills
- SKILLS AND TRAINING
- Skills
- Typing
- Proficient in Word, PowerPoint, Excel and other Microsoft programs)
- Inventory
- Cashiering
- Cash Management
- Personal Security
- Stock Maintenance
- Meeting Planning
- Time Management
- Public Relations
- Client Satisfaction
- Customer Service
- Employee Retention
- Proper Phone Etiquette
- Customer Needs Assessment
- Business Development
- Valid Driver's License
- Experience with [Specialties of Personal Services
- Organizing and Preparing Meetings
- Appointment Scheduling
Additional Information
- AWARDS AND RECOGNITION , Most Present Worker I received 3 awards from TPA for not taking any days off and being consistently on time
Languages
English
Full Professional
English
Native or Bilingual
Timeline
Hotel Front Desk Supervisor
Delaware North
08.2022 - Current
Security Guard Officer
Securitas security company
07.2020 - 09.2021
Cashier
Mapco Company
06.2018 - 07.2020
Housekeeping Attendant/Front Desk Agent
Crowne Plaza East
12.2017 - 07.2019
Crew Leader
Technicolor Warehouse
07.2015 - 01.2017
Personal Assistant
Tennessee, TPA
04.2014 - 06.2016
Crew Leader
McDonald’s Restaurant
08.2013 - 05.2017
High School Diploma -
Hamilton High School